Member Service Representative

Company: TEKsystems
Location: Pensacola
Posted on: May 26, 2025

Job Description:

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL to start in the Account Services Department!Position: -Member Service Representative -Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily -Qualifications
  • High School Diploma/ GED required
  • 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
  • Ability to work in a fast-pace high-volume call center environment
  • Willingness to help others and ability to navigate difficult conversations
  • Professional written and verbal communication skills
  • Strong computer knowledge and data entry/typing skills -Schedule:
    • Full-time, 40 hours per week, shift START times available range between the hours of 7:30AM - 2:00PM
    • Monday-Saturday (All Saturday's required. Will have 1 -rotating off day during the week) **MUST have a 6 day availability to work
    • Must have a 9.5 hour window of flexibility to be able to work. -Schedules are provided two weeks in advance.Training:
      • Fully ONSITE - Monday- Friday, 7:30am-4:00pm
      • NO Time Off during Training - June 23rd - August 5th
      • Start Date: June 23rd -If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests -Aston Carter integrated with TEKsystems, effective Jan. 1, 2024Pay and BenefitsThe pay range for this position is $17.50 - $17.50/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: --- Medical, dental & vision --- Critical Illness, Accident, and Hospital --- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available --- Life Insurance (Voluntary Life & AD&D for the employee and dependents) --- Short and long-term disability --- Health Spending Account (HSA) --- Transportation benefits --- Employee Assistance Program --- Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Pensacola,FL.Application DeadlineThis position is anticipated to close on Jun 6, 2025.About TEKsystems and TEKsystems Global Services
        
        We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
        
        The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Mobile , Member Service Representative, Sales , Pensacola, Alabama