Patient Account Services Representative

Company: Doc Rx
Location: Mobile
Posted on: March 15, 2023

Job Description:

Description:The Patient Account Services Representative is responsible for conducting collections on outstanding claims, gathering additional information requested, negotiating claim payments with patients and basic collections functions. Meets department targets regarding productivity and claim payment and follows up as necessary. PAS Representatives at Claimpay, Inc. are a specific subset of collectors and specialize in collecting on patient balance responsibilities. PAS Representatives are responsible for all functions related to the collection on patient balance claims. Duties are generally assigned on a primary basis, but all personnel are cross-trained and may perform functions in the various business segments.Primary ResponsibilitiesResponds to customer inquiries regarding account status.Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone patients on delinquent payments.Research customer's accounts thoroughly and documents appropriately.Document all calls timely and accurately in the patients' account in the billing system to achieve timely payments.Perform collections follow-ups for payments until resolution is met. Assist with other billing/collection duties, as needed.Performs claim follow-up with patients on balances due on claims with no response to obtain a payment plan or resolution. Utilize portals to obtain missing information to assist with the resolution of claims. Review incoming correspondence.Brings recurring issues to the attention of the department supervisor.Assist in gathering missing or additional supporting documentation necessary to reach resolution.Participates in continuous quality improvement efforts, regularly establishes goals with supervisors, and tracks progress.Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.Maintain confidentiality of PHI.Requirements:QualificationsHigh School Diploma or equivalent; Associates Degree preferred.Patience, perseverance and well-spoken but firm demeanor. Ability to work on a phone line all day. Attention to detail and have the ability to prioritize independently.The ability to multi-task and in a busy office environment.Proficient customer service skills.Intermediate knowledge of MS Office.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of an organization.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables.Key Competencies:INTENSITY!Interpersonal skillsCommunication skills -verbal and writtenListening skillsProblem analysis and problem-solvingAdaptabilityInitiativeStress tolerancePI207985729

Keywords: Doc Rx, Mobile , Patient Account Services Representative, Sales , Mobile, Alabama