Dispatch Agent-Customer Service

Company: Installation Nation
Location: Navarre
Posted on: November 26, 2022

Job Description:

*Installation Nation: * is one of the nation's fastest growing installation fulfillment companies. At Installation Nation, we strive to be the best in the industry, matched by a commitment to quality and innovation. We are currently seeking an energetic, self-motivated, Customer Service/Order Processing Agent!

*Dispatch Agent**: *

Our mission is to provide world class service to our Partners, Clients and Customers. We are seeking highly motivated, self-starters with a great work ethic and an understanding of company programs and processes for our *Dispatch Agent **: *position.

The candidates in our Dispatch department* : *correspond with installers and the customer, while resolving various matters. This position is responsible for answering questions, and receiving incoming inquiries while executing quality assurance processes in our dispatch department. Job responsibilities include, but are not limited to:

* Answer incoming calls and perform Quality Assurance, answer inquiries and questions, handle complaints, track the technician's routes, and provide updates to customers.

* Use questioning and listening skills that support effective telephone communication.

* Understand the impact of attitude in handling calls professionally.

* Use the most appropriate way to communicate with different behavior types on the telephone.

* Apply the elements of building positive rapport with different types of customers and technicians over the phone.

* Apply the proper telephone etiquette to satisfy various customer and technician situations.

* Apply appropriate actions to effectively control a telephone call.

* Input data and write comments into various computer systems in order to track information on customer calls.

* Resolve customer issues within established guidelines and policies and with intent of a "First Call Resolution."

* Determine when a call or certain decisions need to be escalated for further review or approval.

* Work in a team environment by supporting and assisting other team members as required.

* Attend training as required whether classroom or on-the-job training.

* Decision-making: Knows and executes on decisions which are within their scope. Knows and asks for assistance on decisions which are outside of their scope.

* Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.

* Demonstrate problem-solving and multi-tasking skills.

*Qualifications**: *

* High school diploma or equivalent.

* Experience in call center activities.

* Strong written and verbal communications skills.

* Basic PC skills in a Microsoft Windows environment

* Excellent attendance record.

* Strong knowledge of customer care techniques and processes.

* Exceptional analytical and listening skills.

* Ability to operate well in a call center team environment.

* Familiarity with several voice logging systems and tools.

* Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.

* Can demonstrate problem-solving and multi-tasking skills.

* Ability to work varying shifts and hours including possible mandatory overtime and holidays.

* *Must be available to work between the hours of 11:30am to 9:00pm. **: *

* *Saturday availability a must. **: *

*Compensation**: *

* *Base pay $12.00 per hour: *.

* Paid training

* We offer health, dental, vision and supplemental benefits.

* PTO (Paid Time Off) program.

* Weekly Pay.

* 401k

* Corporate Discounts.

* Opportunities for Rapid Advancement.

Installation Nation, LLC is an Equal Opportunity Employer
Approved applicants must submit to a Drug Screening and Background Check

Job Type: Full-time

Pay: $12.00 per hour%58047475%

Keywords: Installation Nation, Mobile , Dispatch Agent-Customer Service, Sales , Navarre, Alabama