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Reservation Agent HRD

Company: Hertz
Location: Theodore
Posted on: January 16, 2022

Job Description:

General Responsibilities The Hertz Replacement Desk Reservation Representative will handle incoming calls from customers, and Insurance and Fleet Replacement Representatives for bookings at all applicable locations. The HRD Reservation Representative will also make outbound calls and send texts for initial customer contact on Insurance Replacement authorizations. This role will provide backup of other replacement services and Customer Care departments. Job Contributions - what will you do: Assist Hertz customers by accurately answering questions regarding Insurance Replacement rates and services via inbound and outbound phone calls and text messages Make initial customer contact via SMS text or outbound calls for assignments received from insurance or fleet companies Assist customers and/or adjusters with the booking of insurance replacement reservations Maintain performance and productivity goals as set by department Other duties as assigned Essential Requirements Experience and Qualifications High School Diploma or equivalent, required Hertz Replacement Desk or relevant industry experience, preferred Excellent verbal, written and interpersonal communication skills Excellent problem-solving and decision-making skills Proven strong sales and closing skills with the ability to be friendly and engaging Ability to multi-task in a fast-paced environment using multiple systems and applications Ability to be detail-oriented with the ability to adapt to new technology and processes Ability to work a flexible schedule Must be able to work independently and in a team environment At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran

Keywords: Hertz, Mobile , Reservation Agent HRD, Sales , Theodore, Alabama

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