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Senior Customer Success Business Systems Analyst

Company: VirtualVocations
Location: Mobile
Posted on: February 10, 2024

Job Description:

A company is looking for a Senior Business Systems Analyst for Customer Success, who will play a pivotal role in shaping customer engagement and optimizing processes.
Key Responsibilities:

Own and optimize the customer success tech stack, configuring and automating workflows in Planhat and Salesforce
Collaborate with stakeholders to enhance customer success processes, ensuring seamless onboarding and proactive engagement
Bridge the gap between business needs and technical solutions, communicating requirements and guiding system implementation

Qualifications:

3+ years of experience with Customer Success tools like Salesforce and Planhat/Gainsight
Expertise in Salesforce administration, specifically in Service Cloud
Experience as a CS platform administrator, maintaining integrations between CRM and CS technologies
Strong analytical skills and understanding of customer success metrics
Highly organized and detail-oriented with excellent communication and collaboration skills

Keywords: VirtualVocations, Mobile , Senior Customer Success Business Systems Analyst, Professions , Mobile, Alabama

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