Lead A/V Service Technician

Company: Innovative Sight & Sound LLC
Location: Santa Rosa Beach
Posted on: March 20, 2023

Job Description:

Job Description:

Job Description Description: Innovative Sight & Sound is the premier technology integrator in the Southeast that specializes in the design and installation of smart home automation systems, home theaters and media rooms, whole-home audio systems, security, managed networks, lighting solutions, and motorized shades for large, custom residential properties. POSITION OVERVIEW **Northwest Florida Location** Innovative Sight & Sound is hiring for an experienced Audio/Video Technician to join the service department in our **Northwest Florida location serving Destin, Alys Beach, Santa Rosa Beach, and all of 30A.** ROLE DESCRIPTIONService technicians are experts in diagnosing and troubleshooting electronic systems issues for audio-video systems, networks, security, and smart automation systems. They have the ability to reverse engineer problems and repair systems to regain optimal functionality.Service technicians are scheduled and dispatched to multiple customer properties daily to address system issues, diagnose the solution or identify the need for repair while on site.Service technicians bring malfunctioning products back to the office/warehouse for RMA repair or replacement. They are responsible for recording notes from site work performed, listing parts used, and communicating with location leadership as to service performed and next steps needed.Service Technicians use a software suite to receive scheduling, and job details, and to provide follow-up notes for management.Service Technicians participate in an after-hours, on-call rotation to serve clients experiencing issues after business hours.Requirements: This role requires at least 2+ years of audio/visual installation experience in all aspects of residential/commercial installations from pre-wires to trim, to final installation and programming of control systems like Control4, Crestron, Savant, or AMX as well as Lutron products like lighting, motorized shades, and draperies. Confident in various device setups, media rooms, retrofits, a/v racks, pre-wires, and wire paths, and system integration.Able to reverse engineer and troubleshoot systems in order to determine the cause of issues and solutions to remedyAutomation system installation, setup, configuration, programming, and troubleshooting (Control4, Crestron, Savant, AMX)Lutron lighting and shade solutions installation, setup, and programmingNetworking experience with switches, POE devices, network components, configuration, programming, and troubleshooting.Security system components like alarm panels and related field devices, IP cameras, and Video Management Systems.Able to hang TVs, projectors, and projector screensWork safely on ladders, scaffolding, and scissors liftsKnowledge of low voltage cabling and standardsSignal flow and troubleshooting skills OTHER REQUIREMENTSThe right person for this role will quickly be placed into the field with limited supervision as trust and quality of work is established.An eagerness to learn and work hard as part of a growing team is required.Excellent communications skills and attention to detailSelf-motivated, ability to work independently, and be accountable for work qualityAbility to work well with others, have a customer service-oriented mindset, and strong work ethic.We require a clean driving record and background check.Candidates must have reliable transportation and basic tools for working with low-voltage equipment. BENEFITS AND COMPENSATIONPay: $27.00 - $30.00 per hour commensurate with experienceGroup Health Insurance, subsidized dental and vision plans401k MatchPaid Time OffCompany iPhone PI208057480

Keywords: Innovative Sight & Sound LLC, Mobile , Lead A/V Service Technician, Professions , Santa Rosa Beach, Alabama