Field Service Technician
Company: TDS Telecom
Location: Leakesville
Posted on: March 17, 2023
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Job Description:
Job Description:
As a Field Service Technician, you will assist with on-site
installations, troubleshooting, repairs, and maintenance of
telecommunications products and equipment that TDS sells and
leases. The Field Service Technician has direct, face-to-face
contact with our customers and is expected to be proactive with the
sales of TDS services and products. Services include, but are not
limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed
networks. This position exceeds customer expectations by performing
extraordinary customer service, identifying customer needs, and
providing them with communications solutions. This position also
understands how to use and demonstrate TDS products and seeks sales
opportunities while educating the customer. Products & services
include (but are not limited to): Local Service, Central Office
Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice
Mail, Audio and/or Video Conferencing and Non-regulated CPE. The
pay range listed for this position represents the low and high end
of the base compensation range. The actual offer amount will
carefully consider multiple factors, such as relevant skills,
qualifications, work experience, location and/or competencies that
align with the specified role. Certain positions are eligible for
additional forms of compensation such as bonuses and equity awards.
This position is eligible for a $2,000 sign-on bonus! (Payout terms
apply) This position can be hired at either a Field Service
Technician or Field Service Technician-Network level depending on
the skills and qualifications of the candidate. Different job
postings exist for each of these positions. Please reference each
job posting for the minimum qualifications required for each
role.Field Service Technician - Network, 2023-21645 TDS
Telecommunications LLC (TDS Telecom/TDS -) delivers high-speed
internet, TV entertainment, and phone services to more than 1,000
rural, suburban, and metropolitan communities across the U.S. With
1.2 million connections, TDS is a rapidly growing technology
company. Powered by fiber-optics and new industry-leading
technologies, TDS delivers up to 2 Gigabit internet speeds and
offers internet-protocol based TV entertainment solutions along
with traditional phone services. TDS also offers businesses VoIP
advanced communications solutions, dedicated internet service, data
networking, and hosted-managed services. Visit tdstelecom.com. TDS
Telecom, headquartered in Madison, Wis., employs 3,000 people and
is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a
Fortune 1000 - company. Founded in 1969, Telephone and Data Systems
provides wireless, broadband, video, and voice as well as hosted
and managed services to approximately 6 million connections
nationwide through its businesses: UScellular, TDS Telecom, and
OneNeck IT Solutions. TDS Inc. has been named to several Forbes
lists, including America's Best Employers for Diversity, Best Large
Employers, and Best Employers for Women. Visit tdsinc.com.Assists
with and performs on-site installing, troubleshooting, testing,
splicing, repairing, and maintaining telephone equipment and
general network equipment, customer premise equipment,
Video/CATV/DBS, fiber optic/copper facilities and/or other TDS
products & services for new and existing customers. Identifies
location of defective cable using various test equipment and
repairs buried, aerial, underground and/or customer cable. Locates
cable and fiber in response to customer requests and/or
construction needs. Pole climbing and operating construction
equipment is required. Locates, identifies and marks company
underground and buried facilities to prevent facilities from being
damaged. Keeps orderly log of all locate requests in our exchange
area. Performs cable fault acceptance tests on newly constructed
facilities.Assists with and provides troubleshooting support
techniques and corrections. Responds to "trouble"
dispatches.Assists with and provides support for enhancing and
maintaining record systems (cross connects, line groups, network
elements, etc.).Provides excellent customer service. Proactively
educates and sells TDS products and services to customers.Gain
working knowledge of RUS Standards and Grounding practices
associated with splicing and maintenance of outside plant
facilities and equipment. Completes all related paperwork in a
timely manner such as forms, timesheets, material usage, and
special data requests. May require working on project teams.
Maintains work equipment and company vehicle. Stocks vehicle and
notifies appropriate person when supplies and materials are
low.Promotes safety and accident prevention as day-to-day part of
the normal job functions and attends safety meetings as required.
Follows safety policies and procedures, applies safety training and
follows Department of Transportation requirements as they apply to
the job. Responsible for routine vehicle maintenance & adherence to
TDS Vehicle Safety Policy.Maintains inventory including purchasing,
receiving, stocking, and tracks regulated and non-regulated
equipment and materials. Provides equipment maintenance, operating
instructions, and diagnostics as needed.Utilizes MS Office Suite,
Trouble/Repair/Dispatch Systems, Plant Record Systems, and other
TDS applications to ensure accurate facility assignment and
verification. Utilizes staking sheets and cut sheets. Assigns
facilities and updates system records and maps. Required
QualificationsMust follow the TDS attendance guidelines in order to
meet TDS's business needs including but not limited to our
obligations to our customers and to our customers' needs.Must have
and maintain a valid driver's license. Commercial Driver's License
(CDL) may be required. Other QualificationsUpon hire, must
successfully complete customer-specific requirements, which may
include a background check administered by the customer.A+
certification and computer networking experienceGain an
understanding of telecommunication products and services: Inside
Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data &
Computers/Transmission Concepts, Fiber Optic Transmission, Static
Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS
Installation, Inventory Systems, Cable Locating, Battery
Maintenance, Key Systems/PBX, Centrex, Switch Maintenance,
Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR
Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying
Loops To Support Data, Voice, and/or Video.Practical
knowledge/experience with computer applications including (but not
limited to): Databases, Trouble/Repair/Dispatch Systems, Plant
Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and
CD-ROMs.Ability to work and make decisions independently with
little or no supervision.Demonstrated customer service and sales
skills, as well as effective communications skills (verbal and
written) for interaction with internal and external
customers.Proven organizational skills and ability to
multi-task.Physical requirements may vary based on company needs:
Ability to dig, lift and climb.Requires being available for
on-call/standby responsibilities and may require occasional
travel.Must be willing to work overtime as needed. May be required
to work various/swing shifts as business needs dictate.Must be able
to operate vehicles with manual transmissions. Physical Demands and
Work Environment While performing the duties of this job, the
employee is regularly required to sit, stand, write and operate a
computer keyboard, standard office equipment and telephone. The
employee regularly communicates with customers. The employee is
frequently required to move about and reach for items. While
performing the duties of this job, the employee is regularly
required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand; walk; and stoop,
kneel, crouch or crawl. The employee must also be able to climb
poles and ladders. The employee is occasionally required to sit,
reach with hands and arms, climb or balance, and taste or smell.
The employee must regularly lift and/or move up to 50 pounds and
occasionally lift and/or move more than 100 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.While performing the duties of this job,
the employee is regularly exposed to outside weather conditions and
may have to work in attics and crawl spaces, or high risk areas
such as high voltage electrical, trenches, and manholes. The
employee is frequently exposed to moving mechanical parts and heavy
equipment; high, precarious places; fumes or airborne particles;
andvibration. The employee is occasionally exposed to wet and/or
humid conditions, toxic or caustic chemicals, extreme cold, and
extreme heat. The noise level in the work environment is at times
loud. Benefits Associates scheduled to work 20 or more hours per
week have access to medical, dental, vision, life insurance, a
401(k) plan, and paid time off benefits such as vacation (15 days
accrued per year for full-time; pro-rated for part-time associates
working between 20-39 hours), sick leave (10 days accrued per year
for full-time and pro-rated for all other associates), seven paid
national holidays and one floating holiday, paid parental leave (2
weeks after 12 months of employment), among others. Short Term
Disability and Long Term Disability coverage is also available for
associates working 30 or more hours per week and Education
Assistance is available to full-time associates. Associates
scheduled to work under twenty hours per week or for a limited term
(i.e. interns) are eligible for medical coverage, the 401(k) plan
(if 18 or older), as well as sick leave (10 days accrued per year
for full-time and pro-rated for all other associates). For more
detail on the benefits we offer click here. At TDS, we embrace
Equal Employment Opportunity by valuing our differences and
consider all qualified applicants without regard to race, color,
age, religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran or any other
status protected by law. To learn about our diversity & inclusion
philosophy and culture, click here!$21.75 - $32.62
Keywords: TDS Telecom, Mobile , Field Service Technician, Professions , Leakesville, Alabama
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