Maintenance Supervisor
Company: HS Government Partners, LLC dba Mayroad
Location: Niceville
Posted on: March 15, 2023
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Job Description:
Job Title: Maintenance SupervisorDate Prepared: August 11, 2022
Date Approved: October 3, 2022FSLA CLASSIFICATION: Hourly
Non-Exempt Reports To: Maintenance ManagerDepartment: Property
Operations Maintenance Summary/ObjectiveSupervises a team of
maintenance technicians in diagnosing, repairing, and maintaining
the physical condition and appearance of residential properties and
other Mayroad assets (pool, community center, playgrounds, ice
rinks, dog parks, community garden, etc.), including, but not
limited to structural, paint, plumbing, HVAC, Steam, pressure
washing, cleaning, electrical, etc., depending on assigned core
duties. Essential FunctionsSupervises a team of maintenance
technicians; serves as a team leader in the field; mentors and
provides training and guidance to new and current maintenance
personnel Monitors employee performance and timekeeping; validates
weekly timecard submissions; approves requests for time off
Responds to resident complaints; resolves issues in a professional
manner Performs all Quality Control/Change of Maintenance (COM)
inspections with Military Housing Office (if assigned by
Maintenance Manager) before each residential occupancy turnover to
ensure all required maintenance actions are complete Performs all
levels of HVAC maintenance (where applicable), to be able to handle
freon and other chemicals; Steam trained (where applicable) Ensures
team members are properly utilizing safety equipment and PPE
Performs asset management; conducts inventory control of equipment
(chainsaws, dehumidifiers, fans, portable A/C, heaters, etc.),
stocks of chemicals, protection, and logging of refrigerants, and
submitting orders/making purchases of parts and materials for
day-to-day use Performs vendor management, including scheduling
in-house and third-party vendors for COM maintenance; purchases
vendor work, including preparation and submission of purchase
orders; coordinates review and payment of invoices with accounting
Oversees pool service or ice rink operations (where applicable)
Performs routine maintenance in and around Mayroad facilities,
including residences and community properties (pool, community
center, playgrounds, ice rink, dog parks, community garden, etc.),
including fixing structural damage and other repairs to walls,
floors, crawlspaces, ceilings, insulation, attics, entryways,
windows, decks, patios, garages, etc. Fills routine, urgent, and
emergency work orders; provides high-quality customer service and
responsiveness to residents and families; may include on-call
and/or 24/7 response availability Inspects properties to ensure the
highest standards are maintained at all times; performs annual
preventative maintenance inspections to identify potential upcoming
maintenance issues and perform on-the-spot repairs as required Uses
Mobile Work Order app to receive, prioritize, and fill emergency,
urgent, and routine work orders Repairs broken or leaking plumbing
to avoid water damage and restore full use of water fixtures; may
include repairs and maintenance on sewers and exterior plumbing,
clearing interior clogs, clearing up/drying internal flooding,
fixing leaks, and replacing water heaters, toilets, sinks, faucets,
showerheads, insulation, and other hardware as needed Performs
basic electrical repairs on damaged wiring, switches, outlets,
fans, lights, and other electrical fixtures when shorts or severed
wires occur; replaces old or damaged/non-functioning units Conducts
moisture/humidity and mold/mildew inspections; performs mold and
mildew remediation (up to 10 square feet) Performs routine
installation and preventative maintenance on household appliances,
including stoves, microwaves, refrigerators, dishwashers, garbage
disposals, etc.; diagnoses, repairs/replaces appliances; replaces
components; recommends warranties repair requests when applicable
Maintains building HVAC (or steam) equipment in order to maintain
climate control in the building functioning properly, including
diagnosing, repairing, and replacement of units, ducts, and
thermostats Maintains tools and equipment; submits requests for
replacement when necessary Submits parts requests for materials
required for repairs and general maintenance Applies preventative
measures to the building to reduce the risk of future problems,
such as using sealants, caulks, grouting, protective finishes, etc.
Enhances building appearance by updating exterior and interior
finishes, such as painting and staining, framing, trim work,
flooring, tiles, and carpet stretching, as required by location
Repairs/removes potential safety hazards to avoid injuries to
residents and visitors Shovels snow, clears residential flooding
and takes other climate-related actions as required in emergency
situations Removes invasive wildlife from the housing; treats
insects with household sprays/deterrents; sets live animal traps
and releases them as appropriate; may elevate request for
professional services if needed This position is deemed Key &
Essential and, as such, may be required to work onsite beforehand,
during, and after any accident, emergency, or disaster in order to
best protect and care for our residents and assetsPerforms other
job-related duties as assigned Supervisor Responsibilities
Supervises, hires, trains, and provides work direction, and
problem-solving assistance for employees. Required
QualificationsEDUCATION REQUIREMENT - High school graduate or GED;
may be offset by experience; Vocational School or Associates degree
helpful 5+ years of experience in general residential maintenance
in a multi-family residential or hospitality industry Previous
supervisory experience preferred 3[RP1] + years of front-facing
customer service experience required Universal HVAC certification
or experience with Steam (as applicable, depending on location)
Ability to obtain Certified Pool Operator certification within 12
months of hire (as applicable, depending on location) Knowledge,
Skills & AbilitiesAbility to lead a team of Maintenance Technicians
in performing all residential and community maintenance activities
for Mayfair properties at the location Proficient with all tools
required, including carpentry, plumbing, electrical, power tools,
saws, drills, hammers, etc.; able to train others in their use
Solid computer/phone skills, including Microsoft Office Suite (MS
Word, Excel, Outlook), RealPage, translator apps, computer-based
training, timekeeping, etc.; the employee may be required to use a
personal phone for on-the-job communication Ability to use Mobile
Work Order app, phone, camera, and e-mails to communicate and
confirm work order requirements Safety-minded; basic understanding
of OSHA and other safety requirements; ability to obtain
certifications required for the position Reliable and dependable;
positive "can-do" attitude Solid organizational skills;
detail-oriented; ability to prioritize work orders in a fast-paced,
high-performing environment Ability to work with minimal direction
and in a collaborative team environment Valid driver's license;
must be able to meet a Motor Vehicle Review in accordance with
Company policy; an employee may be required to use a personal
vehicle for on-the-job transportation Ability to pass a state and
federal background check to obtain access to the installation;
ability to pass a 12-panel pre-employment drug test Customer
service mindset: ability to communicate with residents and
associates; ability to troubleshoot and resolve issues and
complaints in a professional manner English speaker Ability to
read, count, and write to accurately complete all documentation
Work Environment While performing the duties of this job, the
employee regularly works performing repairs/construction in a
residential environment. The position requires regular use of
Personal Protective Equipment (PPE). Involves working in a
non-climate regulated environment. May involve exposure to extreme
heat/cold, temperature changes, exposure to noise (85+ decibels),
exposure to hazardous materials, use of power tools, atmospheric
conditions, water, industrial hazards, electric shock, ice and
slipping hazards, heights, and falling hazards, and other hazardous
working conditions. Requires limited daily time in an office
environment. Physical Demands The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job. The heavy
lifting of up to 50 pounds is expected. Exertion of up to 50 lbs.
of force is required. The employee is frequently required to walk,
climb, lift, carry, balance, reach, grasp, handle, stoop, kneel,
crouch, and crawl. Ability to use general office equipment,
including computers, printers, copiers, etc. for placing orders,
approving timecards, establishing work schedules, etc. Travel
Minimal. Less than 5 percentOther Duties Please note this job
description is intended to describe the general nature and level of
work performed by employees assigned to this position. It is not
designed to contain or be interpreted as a comprehensive list of
all duties, responsibilities, and qualifications. Additional
job-related duties may be assigned. Mayroad reserves the right to
amend and change responsibilities to meet business and
organizational needs as necessary with or without notice.
[RP1]Changed to 3+ PI207991273
Keywords: HS Government Partners, LLC dba Mayroad, Mobile , Maintenance Supervisor, Professions , Niceville, Alabama
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