Associate Consultant - Services
Company: HCL Tech
Location: Vinegar Bend
Posted on: January 27, 2023
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Job Description:
Job Description (Posting)
L2 Desk side support:JD: Dealing with hardware and application
support queries and issues reported to thesupport desk and
escalated to the Desktop Support Engineers Use diagnostic tools to
troubleshoot problems associated with network connectivity, and
workstation hardware/software Take ownership and responsibility of
queries, issues and problems assigned to the Desktop Support
Engineers Escalate issues and involve experts wherever required in
order to resolve issues as quickly as possible. (1.) To provide
support for on call escalations and doing root cause analysis of
given issue (2.) To independently resolve tickets within agreed SLA
of ticket volume and time (3.) To adhere to quality standards,
regulatory requirements and company policies (4.) Work on value
adding activities such Knowledge base update and management,
Training freshers, coaching analysts (5.) To ensure positive
customer experience and CSAT through First Call Resolution and
minimum rejected resolutions or Reopen Cases
Qualification
B Tech
Skill (Primary)
DWP-FSS-Desk Side Services
Keywords: HCL Tech, Mobile , Associate Consultant - Services, Professions , Vinegar Bend, Alabama
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