Loss Prevention Supervisor
Company: PCH Hotels and Resorts - Renaissance Riverview Pla
Posted on: November 26, 2022
To directly supervise morning, mid-watch and night security
shifts, and ensure the overall security and protection of hotel
guests and associates, and their property, as well as hotel assets.
ESSENTIAL FUNCTION Conduct Pre-shift/Stand-up meetings so the LPOs
are fully informed of all relevant activities in the hotel and
surrounding property. Promptly greet and welcome every Guest they
come in contact with demonstrating a friendly manner, using the
15/5 Rule. Directly supervise Loss Prevention officers. Work
closely with Front Office Manager and staff, keeping them well
informed of activities throughout the hotel. Maintain shift
security staff in a high state of readiness, so they are able to
react in any way deemed necessary. Re-key master keys for guest
rooms as necessary and make replacement master keys for damaged
ones. Issue keys and radios to authorized personnel and maintain
written logs for the issue and return of these items. Monitor CCTV
and all alarm systems. Report all violations of hotel and company
policy to MOD, or Department Head. Perform all the same functions,
responsibilities and duties as the Loss Prevention Officer.
Directly supervise shift activity, including reports and incidents,
investigations, patrolling, dispatching, Activity Log, etc. Meet
with Manager daily to discuss the activities of the previous day
and formulate plans for the activities of the upcoming day. Conduct
daily inspections of all Loss Prevention areas, noting
discrepancies or deficiencies regarding materials, equipment and
cleanliness. Read and approve all reports before submitting. If any
errors are found, review and critique with the reporting officer.
Respond to all fire, burglar and hold-up alarms, taking proper
action. Re-train staff members on a continuing basis. Maintain
current First Aid and CPR certification and perform when necessary.
Inventory all Loss Prevention supplies weekly and send requisitions
for needed supplies to Manager. Ensure adequate staffing for all
shifts, covering any call-offs with replacement staff. Maintain
high level of accident-prevention awareness among the staff. Assist
in completing LPO staff member's Performance Appraisals and Rap
Sessions. Maintain positive work environment while developing,
maintaining and improving on teamwork atmosphere within all
departments of the hotel. QUALIFICATIONS Excellent communication
and organizational skills. Good, aggressive hospitality skills.
Ability to exercise good/reasonable judgment. Excellent telephone
etiquette. PHYSICAL REQUIREMENTS Pushing, pulling, bending,
stooping and upward reaching. Exposure to cleaning chemicals.
Exposure to extreme temperatures.Prolonged periods of standing or
walkingJob Type: Full-timePay: $14.00 - $16.00 per hourBenefits:
401(k) matching Dental insurance Employee discount Flexible
schedule Flexible spending account Health insurance Health savings
account Life insurance Paid time off Referral program Vision
insuranceSchedule: 8 hour shift Holidays Monday to Friday Weekend
availabilityWork Location: One location
Keywords: PCH Hotels and Resorts - Renaissance Riverview Pla, Mobile , Loss Prevention Supervisor, Professions , Mobile, Alabama
Didn't find what you're looking for? Search again!