Lead A/V Service Technician
Company: Innovative Sight & Sound LLC
Location: Santa Rosa Beach
Posted on: August 7, 2022
Innovative Sight & Sound is the premier technology integrator in
the Southeast that specializes in the design and installation of
smart home automation systems, home theaters and media rooms,
whole-home audio systems, security, managed networks, lighting
solutions, and motorized shades for large, custom residential
POSITION OVERVIEW **Northwest Florida Location**
Innovative Sight & Sound is hiring for an experienced Audio/Video
Technician to join the service department in our ** Northwest
Florida location serving Destin, Alys Beach, Santa Rosa Beach, and
all of 30A.**
Service technicians are experts in diagnosing and troubleshooting
electronic systems issues for audio-video systems, networks,
security, and smart automation systems. They have the ability to
reverse engineer problems and repair systems to regain optimal
Service technicians are scheduled and dispatched to multiple
customer properties daily to address system issues, diagnose the
solution or identify the need for repair while on site.
Service technicians bring malfunctioning products back to the
office/warehouse for RMA repair or replacement. They are
responsible for recording notes from site work performed, listing
parts used, and communicating with location leadership as to
service performed and next steps needed.
Service Technicians use a software suite to receive scheduling, and
job details, and to provide follow-up notes for management.
Service Technicians participate in an after-hours, on-call rotation
to serve clients experiencing issues after business hours.
This role requires at least 2+ years of audio/visual installation
experience in all aspects of residential/commercial installations
from pre-wires to trim, to final installation and programming of
control systems like Control4, Crestron, Savant, or AMX as well as
Lutron products like lighting, motorized shades, and draperies.
Confident in various device setups, media rooms, retrofits, a/v
racks, pre-wires, and wire paths, and system integration.
Able to reverse engineer and troubleshoot systems in order to
determine the cause of issues and solutions to remedy
Automation system installation, setup, configuration, programming,
and troubleshooting (Control4, Crestron, Savant, AMX)
Lutron lighting and shade solutions installation, setup, and
Networking experience with switches, POE devices, network
components, configuration, programming, and troubleshooting.
Security system components like alarm panels and related field
devices, IP cameras, and Video Management Systems.
Able to hang TVs, projectors, and projector screens
Work safely on ladders, scaffolding, and scissors lifts
Knowledge of low voltage cabling and standards
Signal flow and troubleshooting skills
The right person for this role will quickly be placed into the
field with limited supervision as trust and quality of work is
An eagerness to learn and work hard as part of a growing team is
Excellent communications skills and attention to detail
Self-motivated, ability to work independently, and be accountable
for work quality
Ability to work well with others, have a customer service-oriented
mindset, and strong work ethic.
We require a clean driving record and background check.
Candidates must have reliable transportation and basic tools for
working with low-voltage equipment.
BENEFITS AND COMPENSATION
Pay: $30.00 - $35.00 per hour commensurate with experience
Group Health Insurance, subsidized dental and vision plans
Paid Time Off
Keywords: Innovative Sight & Sound LLC, Mobile , Lead A/V Service Technician, Professions , Santa Rosa Beach, Alabama
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