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Associate Analyst, Procedures / Knowledge Management

Company: Maximus
Location: Mobile
Posted on: August 5, 2022

Job Description:

Preferred experience:

  • Technical Writing or Knowledge Management -
  • Able to write and update procedural documentation (manuals/guides)
  • Proficient -in MS Office specifically Visio or similar tools.JOB SUMMARYEssential Duties and Responsibilities:
    • Write, edit and maintain programmatic materials to assist in the delivery of training. - This may include program standard operating procedures (SOPs), program practices, manuals, online help, for use by staff, provider community, assessors and other key stakeholder groups.
    • Conduct training and/or ensure web-based and other training events occur for operations staff, clinical staff, management, and other relevant entities, including test groups, prior to project roll-out.
    • Document and relay to program staff changes to the system as detailed by the information technology group. This may include alerts, online help, and quick reference tools.
    • Develop and oversee a process to receive and track updates to operating procedures and maintains version control of procedures.
    • Maintain and update the online document management system.
    • Support the Compliance Department in the coordination of follow-up and resolution of compliance related issues and activities including audits, compliance reporting, HIPAA incident reporting, etc.
    • Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
    • Interact with senior internal and external personnel.
    • Use skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
    • Resolve a wide range of issues in imaginative as well as practical ways.
    • Participate in development of standards for implementation, establishing timelines and developing external customer manuals.
    • Provide back-up assistance to the Training Specialist for tasks which may include review of training materials, processing training requests, maintaining training library and facilitating trainings.
    • Complete other technical writing associated with new project ventures and reports editing as assigned.Minimum Requirements:
      • Associate degree with 0-3 years of experience.
      • May have additional training or education in area of specialization.
      • Solves routine problems of limited scope.
      • Limited use and/or application of basic principles, theories, and concepts.
      • Individual contributor representing the most common entry point for this career stream. MAXIMUS INTRODUCTIONSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit STATEMENTEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. PAY TRANSPARENCYMaximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Keywords: Maximus, Mobile , Associate Analyst, Procedures / Knowledge Management, Professions , Mobile, Alabama

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