Logistics - Dispatcher

Company: Bluecrew
Location: Milton
Posted on: April 8, 2021

Job Description:

We're hiring Dispatchers who are on the front line of a local logistics company. This position is responsible for the day-to-day communications with drivers to ensure everything is done to achieve the goal of 100% OTD.


Primary Responsibilities:

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• This position dispatches drivers to assure that all pickups and drops happen in a timely, safe and efficient manner.
  
• Finding drivers using a driver pool to get routes booked by drivers
  
• Answer incoming customer inquiries by phone and email
  
• Make outgoing calls to find drivers
  
• Provide the best support experience to our Delivery Partners
  
• Collaborate with our Driver Leads, Driver Coordinators, Team Leads, dispatch managers, and Account Representatives to ensure we are upholding our standards of delivery excellence--
  
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations
  
• Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs
  
• Monitor and respond to client inquiries via Slack and email
  
• Route Scanning
  
• Answering Emails in a timely manner
  
• Answering drivers through messenger (Our Messaging service used to communicate to driver)
  
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
  
• Responding promptly to customer inquiries.
  
• Communicating with customers through various channels text, email, phone calls
  
• Acknowledging and resolving customer and client complaints.
  
• Keeping records of customer interactions, transactions, comments and complaints.
  
• Communicating and coordinating with Dispatchers, Driver Leads, Team Leads, Dispatch managers as necessary.
  
• Providing feedback on the efficiency of the customer service process.
  
• Ensure customer satisfaction and provide professional customer support.
  
• Performs other duties as assigned.
  
  
  
  Position Requirements:
  
  • 
    
  • High school diploma or equivalent.
    
  • At least two years related experience required.
    
  • Excellent verbal and written communication skills.
    
  • Excellent interpersonal and customer service skills.
    
  • Excellent sales and customer service skills.
    
  • Excellent organizational skills and attention to detail.
    
  • Excellent time management skills with a proven ability to meet deadlines.
    
  • Strong analytical and problem-solving skills.
    
  • Strong supervisory and leadership skills.
    
  • Ability to prioritize tasks and to delegate them when appropriate.
    
  • Ability to function well in a high-paced and at times stressful environment.
    
  • Proficient with Microsoft Office Suite or related software.
    
    
    
    Physical Requirements:
    The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.--
    
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    • Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.--
      
    • May occasionally move or lift up to 60 pounds at times.
      
      
      

Keywords: Bluecrew, Mobile , Logistics - Dispatcher, Professions , Milton, Alabama