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Logistics - Dispatcher

Company: Bluecrew
Location: Cantonment
Posted on: February 23, 2021

Job Description:

We're hiring Dispatchers who are on the front line of a local logistics company. This position is responsible for the day-to-day communications with drivers to ensure everything is done to achieve the goal of 100% OTD.
Primary Responsibilities:

  • This position dispatches drivers to assure that all pickups and drops happen in a timely, safe and efficient manner.
  • Finding drivers using a driver pool to get routes booked by drivers
  • Answer incoming customer inquiries by phone and email
  • Make outgoing calls to find drivers
  • Provide the best support experience to our Delivery Partners
  • Collaborate with our Driver Leads, Driver Coordinators, Team Leads, dispatch managers, and Account Representatives to ensure we are upholding our standards of delivery excellence
  • Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations
  • Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs
  • Monitor and respond to client inquiries via Slack and email
  • Route Scanning
  • Answering Emails in a timely manner
  • Answering drivers through messenger (Our Messaging service used to communicate to driver)
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels text, email, phone calls
  • Acknowledging and resolving customer and client complaints.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with Dispatchers, Driver Leads, Team Leads, Dispatch managers as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Performs other duties as assigned.
    Position Requirements:
    • High school diploma or equivalent.
    • At least two years related experience required.
    • Excellent verbal and written communication skills.
    • Excellent interpersonal and customer service skills.
    • Excellent sales and customer service skills.
    • Excellent organizational skills and attention to detail.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Strong analytical and problem-solving skills.
    • Strong supervisory and leadership skills.
    • Ability to prioritize tasks and to delegate them when appropriate.
    • Ability to function well in a high-paced and at times stressful environment.
    • Proficient with Microsoft Office Suite or related software.
      Physical Requirements: The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.
      • Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
      • May occasionally move or lift up to 60 pounds at times.

Keywords: Bluecrew, Mobile , Logistics - Dispatcher, Professions , Cantonment, Alabama

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