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Call Center/Customer Service Representative

Company: Alorica
Location: Mobile
Posted on: November 8, 2019

Job Description:

Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to 251-367-8587 Call: 251-665-5601 Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better...one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Mobile , Call Center/Customer Service Representative, Other , Mobile, Alabama

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