MobileALRecruiter
the smart solution for Mobile jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Mobile
Posted on: May 18, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Mobile , Virtual Customer Service Manager-French Bilingual, Other , Mobile, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Current College Students - Stores Executive Internship - Alaska
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Mobile
Posted on: 05/25/2019

General Transcriber
Description: Individuals who can transcribe audio content of financial results conferences, medical training seminars, group project meetings and other general business meetings.
Company: Mommy Jobs Online
Location: Mobile
Posted on: 05/25/2019

Aircraft Interior Mechanic
Description: Cypress Employment has a client who is looking to hire Aircraft Interior Mechanics
Company: Cypress Employment Services
Location: Mobile
Posted on: 05/25/2019


Junior C++ Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Mobile
Posted on: 05/25/2019

Current College Students - Test-Prep Tutor (more than $1k+/mo)
Description: Varsity Tutors is looking to contract with tutors to connect with clients across a variety of academic subjects and major test prep through Varsity Tutors' platform. There are many benefits of tutoring (more...)
Company: Varsity Tutors
Location: Mobile
Posted on: 05/25/2019

Permanent Hospitalist Physician in Mobile, Alabama
Description: Hospitalist physician employment in Alabama : Our client is seeking a Board Certified/Eligible Hospitalist. This opportunity provides a flexible work schedule, competitive salary, robust benefits
Company: Curare Group, Inc.
Location: Mobile
Posted on: 05/25/2019

Current College Students - Pet Sitter/ Walker (Find jobs starting at $17/hour)
Description: Are you an animal lover Want to get paid for spending time with them Find jobs on Care.com for pet walkers, sitters, boarders,
Company: Care.com
Location: Gulfport
Posted on: 05/25/2019

Current College Students - Pet Sitter/ Walker (Find jobs starting at $17/hour)
Description: Are you an animal lover Want to get paid for spending time with them Find jobs on Care.com for pet walkers, sitters, boarders,
Company: Care.com
Location: Mobile
Posted on: 05/25/2019

Locum Tenens Gastroenterology Physician in Alabama (Mobile)
Description: Gastroenterology physician job in Alabama : DATES NEEDED Gastroenterology GI March start 2 weeks per month up to full-time Will consider MDs that need license - IMLC POSITION
Company: Delta Physician Placement
Location: Mobile
Posted on: 05/25/2019

Current College Students - Stores Executive Intern: Northeastern , Pennsylvania
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Mobile
Posted on: 05/25/2019

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Mobile RSS job feeds