Head of Customer Success
Company: VirtualVocations
Location: Mobile
Posted on: March 5, 2025
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Job Description:
A company is looking for a Head of Customer Success.
Key Responsibilities
Develop and implement strategies to increase client recurring
revenue
Organize and oversee upsell and cross-sell programs targeting
different client segments
Reduce client churn by implementing proactive communication
strategies and predictive systems
Required Qualifications
3+ years of experience as a Lead/Head of Customer Success managing
a team of at least five people
Background in B2B SaaS with a recurring revenue model, ideally in
mobile app development or publishing
Strong proficiency in analyzing key performance metrics like take
rate, MTR, and LTV
Hands-on experience with CRM systems, preferably HubSpot
Proven results related to upsell, cross-sell, retention, churn
reduction, and NPS growth
Keywords: VirtualVocations, Mobile , Head of Customer Success, Other , Mobile, Alabama
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