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Product Support Generalist

Company: VirtualVocations
Location: Mobile
Posted on: February 10, 2024

Job Description:

A company is looking for a Product Support Generalist to provide customer support for their platform.
Key Responsibilities:

Answer customer questions about the Classy platform, including technical troubleshooting and billing inquiries
Build relationships with nonprofits and inspire them to make a positive impact
Collaborate with cross-functional teams to solve complex customer problems and improve processes

Required Qualifications:

Strong organizational skills and ability to balance multiple tasks
Emotional intelligence and ability to empathize with customers
Resourcefulness and ability to adapt in a fast-paced environment
Ability to work effectively in a team and collaborate with different departments
Customer service experience and passion for helping nonprofits

Keywords: VirtualVocations, Mobile , Product Support Generalist, Other , Mobile, Alabama

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