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Service Advisor

Company: Truckworx
Location: Irvington
Posted on: November 25, 2022

Job Description:

*SERVICE ADVISOR*

This is a hands-on position responsible for scheduling service work and selling additional needed service to customers. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work. The Service Advisor is responsible for the following:

* Greet customers and answer service calls in a timely, friendly manner.
* Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a time line, and estimate the cost of repair.
* Conduct preliminary inspection of customer's vehicle by lifting hood and visually assess for potential additional repairs needed.
* Test drive vehicles or refer to the test technician as necessary.
* Assign sequence numbers to each customer's repair orders, obtain customer and vehicle data, establish customer's payment method, and ensure all documents are accounted for and signed.
* Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
* Accomplish the forecast that has been established by management.
* Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers' specifications, using maintenance menus (if applicable).
* If additional work is needed, explain the details to customer, including the additional cost and time considerations.
* Follow all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.
* All other duties assigned.

*JOB REQUIREMENTS: *

* A passion for customer service
* Reliable & detail oriented
* Self-motivated
* Ability to multi-task in a fast paced, deadline driven environment
* Exceptional communication & follow-up skills
* Basic computer and phone skills
* Minimum of 2 years of previous Service Advisor (or similar) experience to include billing and closing tickets as well as quoting jobs
* High school diploma or equivalent
* Ability to lift up to 50 lbs. occasionally with assistance, stand for multiple hours during shift, and regularly stoop, kneel, crouch, crawl, reach, handle and feel

*BENEFITS: *

* $20,000 Company-Paid Life Insurance and AD&D
* BCBS Health - Employee contribution decreases with tenure
* Dental and Vision
* Accident, Critical Illness, Life Insurance and Disability
* 401(k)
* Paid Time Off Plan

We have a family-friendly environment with a business casual dress code.

Drug Testing is required.

EOE

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Day range:
* Monday to Friday
Shift:
* 8 hour shift

Education:
* High school or equivalent (Required)

Experience:
* Service Advisor: 2 years (Required)

License/Certification:
* Driver's License (Required)

Work Location: One location%58047475%

Keywords: Truckworx, Mobile , Service Advisor, Other , Irvington, Alabama

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