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Night Shift(Graveyard) Front Desk Clerk

Company: Econo Lodge Crestview
Location: Crestview
Posted on: September 24, 2022

Job Description:

*DUTIES AND RESPONSIBILITIES: ** Welcome guests in a friendly, prompt and professional manner.* Register guests, issue room keys, provide information on hotel services and room location.* Answer phones in a prompt and courteous manner.* Up-sell rooms where possible to maximize hotel revenue.* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.* Issue, control and release guest safe-deposit boxes.* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.* Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.* Promote team work and quality service through daily communications and coordination with other departments.* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.Job Types: Full-time, Part-timePay: $12.00 - $14.00 per hourSchedule:* 8 hour shift* Weekend availabilityExperience:* Front Desk IN Motel/Hotel: 1 year (Required)Work Location: One location

Keywords: Econo Lodge Crestview, Mobile , Night Shift(Graveyard) Front Desk Clerk, Other , Crestview, Alabama

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