Client Care Coodinator
Company: Home Instead
Location: Century
Posted on: June 25, 2022
Job Description:
Home Instead - Client Care Coordinator Job Description -Aloha
Care, Inc. d/b/a Home Instead -Objective:The Client Care
Coordinator is expected to perform a variety of duties that relate
to client care including care consultations with potential clients
and family members, client/CAREGiverSM introductions and quality
assurance visits with existing clients. They use the consultative
sales approach to determine each individual client's needs to
provide solutions and create a tailored service plan. They
continuously evaluate the plan through a series of ongoing
communications and visits to ensure high quality care, client
satisfaction and retention as well as opportunities to increase
service hours. -Primary Responsibilities:
Reflect the core values of Aloha
Care, Inc. d.b.a. an independently owned and operated Home Instead
franchise.Meet with potential clients and family members to discuss
their needs and provide solutions in the form of a service
plan.Conduct Service Inquiries and Care Consultations as needed
following the consultative sales processMaintain ongoing
communication and a consistent follow-up schedule with potential
clients and families who have yet to commit to service.Work with
other team members to coordinate various aspects of a client's
care.Conduct client/CAREGiver introductions with every new client
and with every new CAREGiver.Create and maintain client and
responsible party records documenting all quality assurance
meetings.Plan and execute a schedule that ensures each client has
at minimum one quality assurance visit per
(month/quarter).Recognize and pursue opportunities to modify
service plans to best support the ongoing needs of clients through
a quality assurance program.Demonstrate open and effective
communication with clients, family members, the franchise owner,
colleagues and CAREGivers, and referral providers/care
providers.Work with clients and their families on the various
issues that may arise to ensure they are getting resolution to
issues as well as receiving the services needed.Demonstrate open
and effective communication with the franchise owner, colleagues,
CAREGivers, clients and family members.Maintain regular attendance
at the office to execute job responsibilities.Adhere to all company
policies, procedures and business ethics codes and ensures that
they are communicated and implemented within the team. -Secondary
Responsibilities:
Participate as needed in all
CAREGiver meetingsConduct Family Education sessions as
neededPerform any and all other functions deemed necessary
-Education/Experience Requirements:
Current LPN, RN or BSN -license -One
year experience in home care, health care or senior-related
industry required, an equivalent combination of education and work
experience may be considered.Must possess a valid driver's license
-Supervisory Responsibilities:
None -Knowledge, Skills and
Abilities:
Must have an understanding of and
uphold the policies and procedures established by (Aloha Care,
Inc.), (d.b.a. an independently owned and operated Home Instead
franchise) Must demonstrate excellent oral and written
communication skills and the ability to listen effectivelyMust have
the ability to work independently, maintain confidentiality of
information and meet deadlinesMust demonstrate effective
interpersonal skills as well as sound judgment and good
decision-making skillsMust demonstrate discretion, integrity and
fair-mindedness consistent with office standards, practices,
policies and proceduresMust demonstrate knowledge of the senior
care industryMust have the ability to organize and prioritize
daily, monthly, quarterly and yearly workMust have the ability to
establish good working relationships with the franchise owner,
office colleagues, CAREGivers and the communityMust have the
ability to present a professional appearance and demeanorMust have
the ability to operate office equipmentMust be patient and
congenial on the telephoneMust have computer skills and be
proficient in Excel and WordMust have the availability to work
evenings or weekends as requiredMust have the ability to perform
duties in a professional office settingMust have the ability to
work as a part of a teamSalary Package:
Base plus commission, Full medical benefits, 401k, -Company car,
Cell phone stipend and Growth & development opportunities. - -Each
Home Instead franchise is independently owned and operated.Required
Keywords: Home Instead, Mobile , Client Care Coodinator, Other , Century, Alabama
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