Licensed Agent Trainee - Mobile
Company: The Results Companies
Posted on: May 19, 2019
Headquartered in Fort Lauderdale, FL, The Results Companies is a
privately held company which is majority owned by One Equity
Partners, a Private Equity Firm, and Results' management. Results
operates 31 contact centers throughout the United States, Latin
America, and the Philippines. For over 26 years we have served as a
premier global customer experience provider for many Fortune 500
companies and uniquely designed, built and operated award-winning
contact centers that have set the standard for innovative
customer-focused contact solutions. Entrusted with over 46,000,000
relationships a year, our success and proven ability to respond to
our Partner's growth has enabled us to expand our global footprint.
With over 23,000 employees across the globe, The Results Companies'
expertise extends beyond call centers. We're experts in
representatives, analytical technologies, brand fulfillment and
creating strategic advantages for our Partners.
Description of Service Lines: Results' current client portfolio
consists of 82 Partners across various industries inclusive of the
--- Wireless Telecommunications
--- Financial Services
--- Subscriber Based Entertainment
--- Tax Services
Our vision is to be the premier global Customer Experience Provider
for Fortune 500 companies; to become the benchmark for brand
advocacy and service excellence and the transparent provider of
choice for customers around the world.
Driven by our "expect greater" commitment to our customers and
communities, we aspire to exceed expectations through the
brilliance and unyielding passion of our people.
The Company is an equal opportunity and affirmative action employer
and will consider all qualified applicants without regard to race,
color, religion, national origin, sex, sexual orientation, gender
identity, age, disability, veteran status or any other protected
factors under federal, state or local law.
The License Associate is the front line representative of the call
center. This individual is responsible for handling inbound sales
calls. The agent will review plan information and answer prospect's
questions regarding insurance options, with the goal of closing the
sale by enrolling in coverage. The agent will be closely aware of
call center policies, procedures, and company/client goals and will
strive to meet those goals. Agents must meet various productivity
and quality levels established by their specific program. Customer
service and/or sales experience, excellent communication skills,
attention to detail, computer proficiency, and a
process-orientation are paramount in an effective agent. This
position reports to a Supervisor or Program Manager.
Duties and Responsibilities
Take inbound calls from prospective customers and explain features
and advantages of medical plans to promote application for
Complete a cost / plan analysis to identify the best product for
the prospective customer
Goal is to determine best plan for the prospective member and
enroll them in the plan of their choice.
Follow a call plan focused on sales and compliance
Maintain schedule adherence (attendance, punctuality, use of AUX
Willingly accept and implement feedback to improve sales
Adhere to all position-specific administrative policies, including
but not limited to confidentiality, non-disclosure, and
program-specific material usage.
High school diploma / GED
Current Accident and Health/Life Insurance license (or recently
Prior sales/service experience in a related environment
(sales/service, call center preferred).
Excellent communication skills - verbal and active listening
Assertive sales orientation. Have a passion for helping people
through sales. Must possess the drive to close the sale.
Demonstrated strong process-orientation and attention to detail
Demonstrated aptitude to learn, absorb, and actively use complex
Computer literacy. Ability to use multiple computer programs at one
We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, national origin, disability
status, protected veteran status or any other characteristic
protected by law
Keywords: The Results Companies, Mobile , Licensed Agent Trainee - Mobile, IT / Software / Systems , Mobile, Alabama
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