FIELD SERVICE TECHNICIAN 2

Company: Burroughs
Location: Mobile
Posted on: August 25, 2024

Job Description:

Field Service Technician 2Field Service Mobile, ALApplyDescriptionJOB DESCRIPTIONPosition Code : 0000020Job Title: Service Technician 2Department: DSACost Center: DSAFunction: Service-1Reports To: District ManagerEEO-1: Technicians - 2FLSA Status: Hourly Non-ExemptJob Summary:--- Installs, maintains and services company and/or multi-vendor equipment at customer locations inresponse to assigned service calls within established service level agreement timeframes.--- *Demonstrates intermediate customer service communications skills to maintain positivecustomer relations (internal and external).Essential Functions/Key Responsibilities:--- Installs, maintains and services assigned equipment at customer locations.--- Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quali tymeets/exceeds established specifications .--- *Proactively enlists the assistance of more experienced technicians, lead technicians, and/ortechnical support when required to resolve complex problems.--- Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service.--- Ensures customer satisfaction by advising customers on preventative maintenance andconfigurations which may impact product performance.--- Takes responsibility for potential or desired follow-up services or problem escalation.--- Maintains parts inventory with high degree of accuracy.--- Maintain service keys in secure manner.--- *Provides encouragement and assistance to less experienced technicians when required to resolvecertain complex problems as well as improve the skills of the less experienced technician.Knowledge, Skills and Abilities :--- Technicalo Understands and executes written and oral instructions.o *Possesses Intermediate PC skills - Capable of copying/saving files, configuring networksettings, loading softwareo Ability to operate a multi-meter to measure voltage, amperage, and resistanc e.o Ability to successfully complete training on electro-mechanical equipment serviced ingeographical territory .o Must have valid driver's license and maintain "approved" driver status; have andmaintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maint aincompany vehicle according to established schedule and polici eso *Capable of providing clear description of issues to tech support for research andresolution options.o Ability to operate basic hand and power too ls.--- Behavioralo Builds Trusto Problem Solvingo Communicationso Customer Serviceo Team Orientation/Collaboratio no Quality Orientation/Attention to Detai lEducation and Experience :--- *2+ years of experience servicing electro-mechanical equipment.--- Must hold a valid US driver's license with clean Motor Vehicle Report (MVR).--- High school diploma or GED--- Some technical school training preferred, but not required.--- *Demonstrates an intermediate mechanical, technical, electronic skill set .--- *Holds certifications/passed training and has demonstrated proficiency servicing certain vend orequipment serviced in geographical area.Physical Requirements and Working Conditions:--- The Service Technician operates in field service environment covering customer/client locationsin designated districts .--- Client locations can include both indoor/outdoor environments where technicians can beexposed to varying weather conditions--- Travels by car, van or public transportation to various assigned customer locations .--- Must be able to work a flexible work schedule. Hours may include mornings, evenings andweekends as required to meet the needs of our customers.--- Overtime may be required on occasion.--- Ability to operate and climb on a step ladde rChecklist for Physical Activities and Requirements, Visual Acuity and Working ConditionsThe information below is intended to describe the general content of, and requirements for, theperformance of this job in an eight hour day. It is not to be construed as an exhaustive statementof duties, responsibilities or requirements and does not limit the assignment of additional dutiesat the discretion of the manager.PhysicalRequirement sRarely(hr/day)Occasionally Frequen tly ContinuallyNotApplicable(1/2 - 2 .5(2.5 - 5 .5hrs/day)X(5.5 - 8 .0hours/day)hrs/day)SittingStationaryXStandingWalkingAbility to bemobileXXXCrouching(bend at knees)Kneeling/CrawlingStoopingXX(bend at waist)TwistingX(knees/waist/neck)Turn/PivotClimbingBalancingReachingXXXXOverheadReachingExtensionGraspingXXPinchingPushing/Pulling--- Typical Weigh t--- Maximumweigh tXX2 5075 - 1 00lbs100 lbsLifting/Carrying--- Typical Weight--- MaximumWeightX75 - 1 00lbs100 lbsOther Physica lDemandsDriving avehicleKeyboard TypingXSensoryRequirement sTalking in personTalking onXXTelephoneHearing in personHearing onXXTelephoneOther SensoryRequirement sVisionWorkingConditionsXXSubject to hazards(e.g. electrica lcurrent )Other Duties: Please note this job description is not designed to cover or contain a comprehensivelisting of activities, duties, responsibilities and/or time of service that are required of the employee forthis job. Duties, responsibilities and activities may change at any time with or without notice depe ndingon company/client requirements .

Keywords: Burroughs, Mobile , FIELD SERVICE TECHNICIAN 2, IT / Software / Systems , Mobile, Alabama