Technical Representative/FSR (Contract)

Company: AAA USA INC
Location: Mobile
Posted on: May 17, 2022

Job Description:

Job DescriptionThis client requires that all employees, temporary workers, and contractors be fully vaccinated by January 4, 2022, or prior to employment.Position Summary:Provide technical support, advice and consultation to customers on maintenance, troubleshooting, logistics, training, operational characteristics and other aircraft related subjects. Participates in, and conducts technical training programs. Determine training objectives. Write training programs, including outline, text, handouts, tests, and design laboratory exercises. Must stay abreast of FAA regulations. Develops methods and materials for training, including classroom, computer, and simulator sessions. Provide class lectures on safety, installation, programming, maintenance, and repair of aircraft and aircraft parts, following outline, handouts and texts. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others.Primary Responsibilities:

• Provide consultation and advice to the customer on maintenance, troubleshooting, logistics, training, operational characteristics and other aircraft related subjects.
• Carry out periodical visits to all Bases.
• Focus on Company's Integrated Customer Services (ICS) attention and provide liaison on all matters pertaining to the aircraft as well as assist the customer's personnel in assuring a smooth introduction into service.
• Provide assistance in the troubleshooting and defect data retrieval, in particular by means of Unsatisfactory Condition Reports (UCR).
• Assist in obtaining adequate answers to all technical queries.
• Provide direction to operator's personnel in the proper use and interpretation of technical publications.
• Advise in the application of maintenance programs.
• Provide guidance in the operation and maintenance of ground support equipment.
• Keep ICS management advised of all operator's aircraft activities and problems through regular, timely and accurate reports.
• Analyze maintenance and operation difficulties and recommend changes to present procedures to improve the quality of the operation.
• Assist in the embodiment of modifications (Service Bulletins).
• Provide orientation and on-the-job training to the operator's personnel.
• Accomplish fleet operation and maintenance data collection.
• Coordinate with ADS, Spain engineering the preparation of repair schemes and assisting with the accomplishment on the aircraft.
• Develop training course material and structure for various training courses
• Teach C-212 and CN-235 Maintenance Training Courses as required by the FAA and/or our customers and in support of new customers
• Teach C-212 and CN-235 Pilot Ground School Training Courses
• Respond to all Government-issued Training RFP or FRQ solicitations
• Provide technical assistance and troubleshooting expertise to all ADS (Airbus Defense & Space) Spain owner/operators as needed in order to help them maintain and operate their aircraft
• Be the intermediary representative between the owner/operator and the various departments within ADS Spain; equally representing both parties to resolve conflict, expedite resolutions to problems, and enhance mutual relationships
• Be the intermediary representative between the owner/operator and vendor whose product is used on our aircraft
• Be the intermediary representative between ADS Spain and any U.S. vendor to resolve misunderstanding, provide solutions to problems and provide data when necessary
• Support all marketing efforts as required in order to:
• Provide the technical response for any solicitations (RFI, RFQ, RFP)
• Provide maintainability data and expertise for potential customer presentations
• Evaluate the maintenance and operational capabilities and limitations of potential customers and provide this analysis to the Marketing Department
• Provide technical support for any customer demo flights as requested by marketing. When accompanying the aircraft, this includes the maintenance responsibility/duties required to support our company aircraft while it is away from base
  • Visit the owner/operator on a periodic basis to better understand their unique problems and concerns, providing an opportunity for the owner/operator to enhance their relationship with the aircraft manufacturer
  • Assist in developing solutions (i.e.; training, direction, data) that will resolve any deficiencies identified from periodic customer visits
  • Perform factory maintenance training for new operators and other customers as contracted. This training shall include material, teaching aids, aircraft systems, proper operational procedures, use of manuals and the factory maintenance program, etc.
  • Interface with the FAA on behalf of the operators and ADS Spain in order to:
  • Ensure prompt resolution of any problems between the operator and local FAA
  • Provide input for a better understanding of various problems and issues between FAA Certification branch and ADS Spain
  • Help format any pending Airworthiness Directives to ease the implementation process
  • Assist in getting our aircraft listed on a new customer's operating certificate
    • Provide recommendations to correct errors in various ADS publications
    • Assist in accident investigation as required:
    • Provide instructions and data to investigating authorities
    • Represent Airbus and participate in each engine, propeller, or component tear-down
    • Present customer requested/recommended aircraft modifications or product improvements to ADS Spain
    • Conduct operator surveys as requested on behalf of ADS Spain
      • Provide on-site assistance to Company owners/operators as needed during installation of Service Bulletins.
      • Act as a positive role model in all aspects of professional performance.
      • Observe safety procedures and personnel policies.
      • Regular attendance is required as outlined in The Company's attendance policy.Note: This position may require the employee to be on call or otherwise accessible by phone or email on short notice. For this reason, it may be required to carry and participate in the company's corporate cell phone program (Bring Your Own Device - BYOD - or monthly stipend).Qualified Experience / Skills / Training:Education/ Experience:
        • Bachelor's Degree preferred in Mechanical Engineering, Aeronautical Engineering, Aircraft Technology or equivalent.
        • 5 - 10 years' experience in an aviation technical support, trouble-shooting environment.
        • Minimum 4 years experience in developing aviation/aircraft training materials, conducting training and evaluating training.
        • Computer literate: MS Project, MS Office Suite, and various CAD programsKnowledge, Skills, Demonstrated Capabilities:
          • Must possess systematic troubleshooting skills in the following areas:
          • Aircraft Electrical
          • Avionics
          • Hydraulic Systems
          • Turbine Engines / Propeller Systems
          • Mechanical Interface
          • Must possess excellent communication and problem resolutions skills.
          • Good working knowledge of CFR 14 Federal Aviation Regulation required.
          • Advanced Aircraft Systems knowledge.
          • FAA Airframe & Power-Plant License or equivalent in aircraft of similar category as CN-235 is plus.
          • Computer literate: MS Office Suite.
          • Successful track record of working with teams and possess the ability to communicate successfully with staff at all levels.Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):
            • Strong communication skills to professionally communicate with coworkers, management and customers.
            • Effective use of English language, both oral and written is required for technical communication.Travel Required:
              • 30% Domestic and InternationalEligibility:
                • Authorized to Work in the USDecision Making, Complexity:
                  • Must be able to make independent decisions with little or no supervision.Physical Requirements:
                    • May include: Lifting, Carrying, Pushing/Pulling, Sitting, Standing, Squatting/Kneeling, Walking, Speaking, Hearing, Vision.Powered by JazzHRjHw76uNEjB

Keywords: AAA USA INC, Mobile , Technical Representative/FSR (Contract), IT / Software / Systems , Mobile, Alabama