Information Technology Specialist

Company: Avalex Technologies
Location: Gulf Breeze
Posted on: November 23, 2021

Job Description:

We're Avalex, a team of aviation, engineering and aerospace industry professionals whose strength lies in our collective depth of knowledge. We have proven expertise in the design, engineering, and manufacturing of integrated mission solutions for both defense and commercial applications.This expertise enables us to provide the innovative, future-ready solutions that solve our customers' most complex problems and empowers them to accomplish goals safely and effectively. It's an exciting and challenging mission, filled with purpose.Join us and prepare to build and grow your own expertise, as we prepare ourselves and our customers for the mission ahead.We are looking for an experienced Information Technology Specialist to provide courteous and prompt technical support to local and remote staff for issues with computers, network, software, firmware and peripherals by utilizing a ticket system for acknowledgement, diagnosis, troubleshooting and resolving basic to advanced issues. The successful candidate combines a broad technical skillset and an ability to function independently with little supervision.
As an Avalex Information Technology Specialist, you will...

• Complete technical troubleshooting of computer hardware and software issues in a timely manner
• Provide support of devices running various operating systems including Windows, iOS, MacOS and Linux
• Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
• Install and configure software and hardware as needed
• Participate in the creation and implementation of documents into the electronic document system
• Schedule new installs/relocation of computer hardware and peripherals
• Service telecommunications equipment by installing, maintaining, and repairing equipment as needed
• Re-image Windows 10 laptops and desktops for replacement / redeployment (In-Office)
• Participate in after-hours IT emergency/urgent requests as needed
• Respond, resolve, or escalate all service requests and incidents following established procedures
• Deliver first and second level technical support to end-users in person, over the phone, via e-mail and Microsoft Teams by reviewing and documenting issues as well as offering resolutions
  If your experience, skill set and knowledge meet the following qualifications, we're excited to speak with you:
  • Associate Degree or two-year technical certificate in a computer related field and two years of experience in PC support or helpdesk environment; or a combination of education and experience equivalent to these requirements
  • Relevant CompTIA & Microsoft IT certifications preferred
  • Office 365 Admin experience preferred
  • One or more years of Customer Service experience
  • Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
  • Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly
  • Excellent verbal and written communication with strong customer service skills
  • Ability to remotely resolve technical issues and clear understanding of elevated permissions, registry changes and Active Directory
  • Ability to work independently and as part of a team
  • Ability to work flexible hours including occasional nights and weekends (rare)
  • Willingness to learn and ambitious to take on new and difficult challenges
    Our employees are passionate about what they do and enjoy challenging work. While we are proud of our company, our team, and the products we create. We are humble and down-to-earth at our core. Come join us for the mission ahead!
    You'll love working here if you:Love what you do, and it shows.Are knowledgeable and confident, but never boastful.
    Avalex requires all employees to be fully vaccinated with an FDA authorized and/or approved COVID-19 vaccine by December 8, 2021 as a condition of employment, consistent with applicable federal, state and local law.Avalex is an equal opportunity employer (EEO). All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.To comply with U.S. export laws and regulations, Avalex Technologies may only employ "U.S. Persons" as defined by the International Traffic in Arms Regulations (ITAR).

Keywords: Avalex Technologies, Mobile , Information Technology Specialist, IT / Software / Systems , Gulf Breeze, Alabama