Customer Service Rep - Mobile
Company: Sudden Service, Inc.
Posted on: November 22, 2021
Job Responsibilities: Generates sales to customers for parts,
assemblies, truck rebuilds, used parts, and vision plus. Acts as a
liaison between Taylor Machine Works and the customer. Helps
resolve any problems the customer feels he/she has with receiving
parts, quality of work performed by serviceperson, quality of
rebuilt components, invoicing, and any other problems necessary to
maintain rapport with the customer. Quotes service in the field and
works with all customer relations. As directed by stocking list
from the Manager of Inventory Control, keeps the rolling warehouse
stocked with parts and rotating parts with turning inventory.
Incumbent managers and reports to customer details of their
comprehensive preventative maintenance plan. Incumbent is to
provide a detailed call report to the Sudden Service Manager weekly
to discuss customer concerns and demands in the field. Communicates
twice daily with the direct parts representatives passing on any
information or parts orders. Incumbent will make constant
recommendations and suggestions for merchandising programs also the
benefits of preventative or full maintenance agreements. Maintains
and submits accurate and timely vehicle expense reports and
personal expenses. Job Requirements: High school education or GED
equivalent. Must have valid driver's license and good driving
records to be insurable by corporate insurance carrier. Basic
knowledge of computer. Travel out of town two to three times per
week. Experience in sales would be a plus although not required.
Knowledge of Taylor Parts System would be a plus. Excellent
communication skills. Possess tact and diplomacy in order to deal
with customer base and peers.
Keywords: Sudden Service, Inc., Mobile , Customer Service Rep - Mobile, IT / Software / Systems , Coden, Alabama
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