MobileALRecruiter Since 2001
the smart solution for Mobile jobs

Technical Support Representative

Company: Kelly Services
Location: Mobile
Posted on: January 17, 2020

Job Description:

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices. Perks of joining KellyConnect: - Paid training at $13.50 - Increase of $1.00 after 90 days - After 90 days Advisors may be eligible for a one-time $500 tenure bonus- hours requirement met - Advisor earning potential up to $17/hr - Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training Duties and Tasks/Essential Functions: Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptoms Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems Complete required training to stay current with system information, changes, and updates Participate in frequent 1:1/classroom video coaching sessions with leadership Exemplary attendance and punctuality Qualifications: Proper phone etiquette, including using client verbiage and positive positioning Ability to speak and type clearly and accurately, using proper grammar Ability to multitask between customer calls and logging of case notes Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance Experience with mobile devices (mp3 players, tablets, smartphones) Ability to adjust to constantly-changing technology, processes, and team structures Openness to constructive coaching and ability to implement performance objectives Ability to empathize with customers Willingness to work evenings, weekends, and holidays High School Diploma required Candidates must be 18 years or older Minimum 6 months call center experience required Must provide phone and internet services and quiet work environment, as the position is virtual KellyConnect

Keywords: Kelly Services, Mobile , Technical Support Representative, IT / Software / Systems , Mobile, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


In-Home Usage Tester (Product Tester from home) Part-time
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Mobile
Posted on: 01/23/2020

Information System Security Engineer
Description: This position supports a DHS cyber security contract, a single-award IDIQ worth over 1 billion. This contract delivers full lifecycle development and sustainment for the Department of Homeland Security's (more...)
Company: Raytheon
Location: Pensacola
Posted on: 01/24/2020

Pest Control Tech - Field Service Rep (Entry Level)
Description: Employer Name: SpiderID: Location: Gulfport, Mississippi Date Posted: 1/17/2020 Wage: Negotiable Category: Building Trades/Construction Job Code: ER-1208 Job Description: For more than 85 years, Terminix (more...)
Company: TMX The Terminix Intl Co LP
Location: Gulfport
Posted on: 01/23/2020


WIRELESS IN-STORE MANAGER TRAINEE / ENTRY LEVEL
Description: OUR COMPANY IS BEST IN CLASS AND OUR EMPLOYEES ENJOY: br br - Weekly pay br br br ul br li Guaranteed base pay 10- 20/hr br li Competitive uncapped commission rates UNLIMITED earning (more...)
Company: Pensacola Marketing Associates INC.
Location: Pensacola
Posted on: 01/24/2020

Kiosk Manager-Wireless Sales Inside Costco
Description: US-AL-Mobile br br Headquartered in Seattle, Washington, Wireless Advocates is a third-party provider of wireless products and services both online and in approximately 600 retail locations nationwide. (more...)
Company: Wireless Advocates
Location: Mobile
Posted on: 01/23/2020

In-Home Usage Tester (Product Tester from home) Part-time
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Gulfport
Posted on: 01/23/2020

Security Flex Officer - Mobile, AL
Description: This position is responsible for the safety and security of the facilities they protect. Professional Security Officer - Flex act as a visible deterrent to crime and client rule infractions and detect (more...)
Company: U.S. Security Associates, Inc
Location: Mobile
Posted on: 01/23/2020

Bid On Local Handyman Jobs - Reach New Customers In Your Area (Mobile)
Description: Please note that this is not an offer of employment.Over 25 million homeowners have trusted HomeAdvisor to help them
Company: HomeAdvisor
Location: Mobile
Posted on: 01/23/2020

Physician: Family Practice or Internal Medicine Physician Needed
Description: A busy, thriving practice seeks a family medicine or internal medicine physician to join in the gorgeous region of Mobile, Alabama. This opportunity is with a multi-specialty group. The need is for a (more...)
Company: CompHealth
Location: Mobile
Posted on: 01/24/2020

Pest Control Tech - Field Service Rep (Entry Level)
Description: Employer Name: SpiderID: Location: Mobile, Alabama Date Posted: 1/17/2020 Wage: Negotiable Category: Building Trades/Construction Job Code: ER-1208 Job Description: For more than 85 years, Terminix has (more...)
Company: TMX The Terminix Intl Co LP
Location: Mobile
Posted on: 01/23/2020

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Mobile RSS job feeds