Inbound Technical Support - $11.75/hr Paid Training - Benefits!
Company: Alorica
Location: Bay Minette
Posted on: April 10, 2021
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Job Description:
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one
interaction at a time. We're a global leader in customer service
and experience, serving the world's biggest brands with tens of
thousands of employees in hundreds of locations around the
globe.
JOB SUMMARY
Are you a problem solver who likes to make life better for
others?
As an Inbound Technical Support Representative, you will provide
exemplary customer service, over the phone, offering solutions and
answering questions about a product or service. You will be an
advocate for our customers, showing compassion and putting yourself
in their shoes to calmly resolve and de-escalate customer
concerns.
You'll literally be the voice of our client brand, and a positive
relationship between our clients and their customers will start
with you. So only the awesome need apply.
* We offer competitive wages and paid training - $11.75/hr.
* Overtime opportunities are available to increase your income.
* Bonuses in every paycheck when you refer friends and family for
employment with Alorica.
* Full time hours. Yes, that's right, a consistent 40 hours a
week.
* Medical, dental, financial planning, pet insurance and tuition
reimbursement benefits, for you and your family, to name few.
* Growth for promotion opportunities...reach the next level with
the company.
* Paid time off for work and life balance. We think you should
enjoy time away from the office.
* Retirement planning options (401(k)).
Alorica offers fun, challenging opportunities to pursue your
professional goals, and we want you to have fun and succeed -
because when you're at your best, that's when we're at our
best.
Job Requirements
* First and foremost, you need a positive attitude and a natural
willingness to want to help others
* We require you are flexible in accepting a set schedule during
our operating hours of 7:30AM-7PM CST, Monday through Sunday.
* Training schedules (first 12 weeks) fall between the hours of
12pm - 9pm CST Monday - Friday.
* You also must be willing to work holidays when they fall within
your assigned schedule
* Ability to complete a pre-employment behavioral assessment and
background check
* The ability to ask probing questions, while exhibiting empathy,
to further understand customers who may be vague or unclear about
their technical issue.
* The ability to give a customer feedback on the root cause of
their technical issue and how it will be resolved, all while
exhibiting empathy.
* A confident familiarity with current technology inclusive of an
understanding of the functionality of wireless networks, cellular
data, smart and basic cellular phones, tablets, mobile hotspots,
network extenders, modems
* The ability to use client simulator systems to relay detailed
information and resolve customer issues, in real time, all while
remaining empathetic
* 18 years of age or older
* High School Graduate or GED required
About Alorica:
Equal Opportunity Employer - Veterans/Disabled
Keywords: Alorica, Mobile , Inbound Technical Support - $11.75/hr Paid Training - Benefits!, Human Resources , Bay Minette, Alabama
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