Front Desk Agent - Hampton Inn & Suites by Hilton Mobile AL
Company: MCKIBBON HOTEL MANAGEMENT, INC.
Location: Mobile
Posted on: June 25, 2022
|
|
Job Description:
Job Type Full-timeDescriptionFull Time Benefits, 401K, Tuition
Reimbursement, Travel Discounts WorldwideWhat Makes a McKibbon
Hotel Front Desk Agent?The hotel front desk agent is often the
first person to interact with guests, providing exceptional
customer service. As the friendly face of the property, the front
desk agent has a relatable personality and a great desire to work
with people. You are responsible for communicating in a welcoming
and efficient manner, while ensuring that guests' needs are
properly addressed. We offer competitive compensation and benefits,
a tight-knit and supportive work environment, plus numerous
opportunities for professional development and advancement. Become
part of our family and see why so many of our associates have made
McKibbon Hospitality their career home.A Day in the Life:Front desk
agents provide exceptional customer serviceYou will anticipate
guests' needs, respond promptly and acknowledge all guests in a
timely manner.You will maintain positive guest relations at all
times.Front desk agents will resolve guest complaints and ensure
guest satisfaction.You will maintain a complete knowledge of: hotel
features/services, hours of operations, room rates, special
packages and promotions, daily house count and expected
arrivals/departures, and scheduled daily group activities.Front
desk agents will process all guest check-ins, and verify
registration information with the guest.You will handle overbooked
or 'walked' guests.Front desk agents will accept and record wake-up
call requests.You will communicate pertinent guest information to
designated departments/personnel (i.e., special requests, amenity
delivery).You will resolve discrepancies on the room status report
with housekeeping.Front desk agents will train with and learn Food
and Beverage operations to fill in as needed. Requirements Previous
experience working as a front desk agent or in a similar role is
preferred but not requiredA high school diploma or equivalent
vocational training certificateExperience working at a hotel
establishment (highly desired)Flexible work scheduleProficiency
with computersBasic math skillsThe ability to provide excellent
customer service and maintain a professional demeanor at all
timesThe ability to input and access information in the property
management system and/or points-of-sale systemGreat verbal and
written communication skillsThe ability to create a fun and
supportive working environment
Keywords: MCKIBBON HOTEL MANAGEMENT, INC., Mobile , Front Desk Agent - Hampton Inn & Suites by Hilton Mobile AL, Hospitality & Tourism , Mobile, Alabama
Click
here to apply!
|