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Customer Service Representative

Company: Smiths Group
Location: Coden
Posted on: November 22, 2021

Job Description:

Under the general supervision of the Department Supervisor, the Customer Service Representative (CSR) initiates, coordinates, and maintains a flow of materials and information to various accounts to ensure the highest levels of customer service. This is a direct-hire position with a worldwide company, and benefits start on your first day. You will be working closely with every department and positioning yourself for growth with John Crane The ideal candidate will have a willingness to learn and grow. We are excited for you to apply Duties & Responsibilities SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Review order status to ensure proper scheduling methods to meet scheduled delivery dates and achieve customer satisfaction, in accordance with current quality management system Publish performance reports to various accounts, as required Open order reports are to be reviewed in a timely manner to rectify any concerns prior to expediting the process Analyze complex processes in a systematic manner and create reports in a clear and concise fashion Generate reports as needed to the improvement of customer backlogs Manage special projects as assigned by management Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. The Individual EHS REQUIREMENTS: Complete all work in a safe manner and follow all safety requirements consistent with supporting the Company's goals. Lifting guidelines in accordance with the Manual Lifting Guidelines noted in the Safety Handbook. Follow all environmental requirements consistent with supporting the company's environmental performance goals. Complete, and actively participate in all other EHS training requirements. POSITION REQUIREMENTS: Minimum 3 years related work experience Must have experience in an ERP System or similar order system Intermediate to Advanced knowledge of Microsoft Office Products Must be detail oriented and be able to work independently using sound judgment Ability to work independently or in a group environment Familiarity with rotating equipment and pumps, a plus Strong verbal, written, problem solving, and organization skills required Demonstrated ability to mentor others About Smiths At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 23,000 colleagues, based in 55 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field. About John Crane John Crane ( is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (830m). John Crane is part of Smiths Group (, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

Keywords: Smiths Group, Mobile , Customer Service Representative, Hospitality & Tourism , Coden, Alabama

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