Customer Service

Company: HUB International
Location: Mobile
Posted on: May 4, 2021

Job Description:

**Customer Service Representative** Department: Commercial Lines Employee Status: Non - Exempt (Hourly) **Position Summary:** The Customer Service Representative is responsible for the day-to-day servicing of specific accounts at the direction of the Account Executive and/or Producer. This position requires direct interaction with clients, Account Executives, Producers, insurance companies, finance companies and various departments within the HUB organization. **Job Requirements:** High school diploma Property & Casualty License **Specific skills and abilities needed:** Must have strong computer skills and be proficient with various software programs. Must have strong communication (both written and verbal) and organizational skills along with an attention to detail. **Job Responsibilities include, but are not limited to:** Issue auto ID cards, binders, certificates & Evidence of Property Order loss runs and input information Order MVRs and E Mods Process change requests and cancelations - suspense and follow up, check and scan when received Audits - including checking rates, ordering worksheets and invoicing Support Account Manager and Account Executives - provide updates once policy is bound (update future application and pull over to current) Process new business and renewals + Set up/update billing information + Scan and input all correspondence into paperless file + Email signed forms to carrier + Invoices Prepare policies to be delivered Reconcile fleet schedules Prepare tabs for proposals Agent of record letters Finance agreement quotes Renewal of OCP, Builders' Risk, and Flood policies Additional administrative duties - general scanning, mail, phone support Assist as needed with various projects Handle claims intake for the unit **THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, BUT IS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. REVISIONS TO THE JOB DUTIES CAN BE MADE BY MANAGEMENT AT ANY TIME TO MEET THE NEEDS OF THE ORGANIZATION.** Department Account Management & Service Required Experience: Required Travel: Required Education: HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm. EEOAA Policy E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we're HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

Keywords: HUB International, Mobile , Customer Service, Hospitality & Tourism , Mobile, Alabama