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Reservations/Guest Ambassador

Company: 360 BLUE LLC
Location: Santa Rosa Beach
Posted on: April 9, 2021

Job Description:

360 Blue is looking for a Reservations/Guest Services Ambassador for the best over-the-phone sales, support and service in order to take our customer experience to the next level.

Our Ambassadors are service-oriented, business-conscious, incentive driven sales powerhouses. These vacation specialists bring direct sales knowledge to the forefront with their love of the beach, passion for quality and insistence on top-tier service. They fully understand and appreciate the importance of our customer's happiness and are willing to get innovative to ensure they have the best experience possible. Their incentive driven mindset motivates them to find opportunities where the 360 Blue experience will thrive so they can make vacation dreams a reality.

Our guest experiences come in a variety of forms and as a 360 Blue Reservationist you will be at the helm of them all, including: over-the-phone from our communication center in Blue Mountain Beach, through emails and IMs as-well-as occasional face-to-face meetings. Your extensive knowledge of our inventory and the 30-A lifestyle will establish you as a memorable ambassador for the 360 Blue brand. Your enthusiasm for 360 Blue and our customers is completely contagious and you can't help but spread the word.

YOU. . .


Are self motivated and confident in your ability to communicate
Have sales experience and understand the direct correlation between generating leads and converting the sale
Love making people happy and want to help everyone feel great
Are able to come up with creative ideas and solutions and can tell strangers on the street where to get the best fish taco or cone of froyo
Know or want to learn as much as possible about scenic 30A, our business and more
Are willing to go above and beyond to create the best possible guest experience
Are well-organized and able to multi-task and prioritize tasks
Are calm under pressure and thrive in a fast-paced environment
Have customer service or guest relations experience
Have, at some point in life, taken a vacation


WE . . .

Value self-awareness, intellectual honesty, judgment, empathy and positive energy - often over career experience
Work hard because we love what we're doing, but also believe in balance
Will back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun, awesome coworkers and the rare tribal atmosphere that also values individuality
Are committed to building a unique, fun and successful vacation experience through our Guest Relations team
Are excited to hear from you!



BENEFITS
Health insurance available under the company's standard group plan
Dental insurance available under the company's standard group plan
Long term disability insurance under the company's standard group plan
Life insurance under the company's standard group plan
$200.00 towards an annual gym membership
Company-paid holidays
Accrued PTO days
Eligibility for 401(k) pension plan
Annual Performance Review and salary assessment and subsequent 12 month periods of employment if reached.
Quarterly bonuses if goals are met

360 Blue is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.
Call Center experience helpfulCustomer Service ExperienceGreat Attitude PI132332614

Keywords: 360 BLUE LLC, Mobile , Reservations/Guest Ambassador, Hospitality & Tourism , Santa Rosa Beach, Alabama

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