Team Manager (RN)- Hospice IPU- Pensacola, FL
Company: VITAS Healthcare
Location: Pensacola
Posted on: January 25, 2026
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Job Description:
Job Description Why VITAS Healthcare The Team Manager is the
leader of the Patient Care Team and that member of the team whose
function is to: supervise, evaluate and coordinate the various
component members of the interdisciplinary team; assure continuity
of care from admission to discharge or transfer to bereavement;
serve as patient advocate and coordinator for other social service
and health care providers in the community who are involved in the
care of the team’s patients; assume responsibility for the
maintenance of patient records from intake through discharge or
transfer to bereavement. Patient Care Services Directs all patient
care services for the team, including volunteer and bereavement,
and ensures that services are rendered as integrated components of
the interdisciplinary plan of care. Reviews information on all
pending patient admissions, all new admissions (assessments and
history) and “alive” discharges to assure that eligibility and
appropriateness criteria are met. Collaborates with both the team
physician and the attending physician regarding palliative care
measures for pain and symptom management. Assures complete and
accurate data and documentation are available to make
recertification decisions and further assures that those decisions
are made on a timely basis. Reviews all imminent “alive” discharges
to assure effective discharge planning. Monitors the type and level
of team services provided (staffing, medications, HME, supplies,
level of care changes to inpatient and continuous care, etc.) to
assure that they are appropriate and responsive to patient/family
needs and expectations. Manages the team schedule and assures
coordination of services 24 hours a day, 7 days a week to all
patients on the team. Facilitates team meeting, assuring
interdisciplinary input into the update and revision of the plan of
care in concert with the changing needs and expectations of the
patient and family. Participates in on-call rotation. Staff
Supervision and Management Interviews, selects, trains, supervises,
evaluates and dismisses team staff in conjunction with the Patient
Care Administrator Assures staff competence and performance levels
through making field visits, evaluating documentation and providing
team based in services on Vitas values, hospice principles and
practices and specific team growth needs. Acts as a resource and
mentor for staff re clinical issues, documentation, inter- and
intra- team problem solving and appropriate customer service
behavior Oversees staff and volunteer schedules, scheduling and
territory assignments to assure that workload is distributed
equitably and that all staff are able to meet overall productivity
expectations. Reviews and approves payroll, assuring that employees
have documented accurate time, mileage and additional expenses.
Quality Improvement/Regulatory Compliance Monitors clinical records
and all team activities to ensure that they are accurate, complete
and meet required standards in accordance with VITAS policy and all
regulatory bodies. Develops and implements performance improvement
activities to respond to service issues and challenges and
participates from time to time in program relating to quality and
service improvement. Ensures that team completes proactive and
other patient/family satisfaction surveys, and implements Quality
Improvement measures and standards. Assists with surveys and
requests from regulatory bodies and intermediaries as directed by
local program. Performs substantive chart reviews to assure there
is evidence that quality care is being delivered. Participates in
the Outcomes Management and annual program review. Performs
utilization review of continuous care and inpatient levels of care
for all patients on team. Customer Service/Sales/Marketing Assures
that problems/grievances/service failures experienced by individual
patients/families or physicians/MCOs are addressed with team
members, vendors, other VITAS departments, and are resolved
promptly and satisfactorily. Analyzes customer service issues on
team to identify causes and works with individual team members as
well as entire team to improve performance. Personally speaks with
patients/families and their attending physicians when patient is
considering revocation to seek satisfactory solutions to avoid
unnecessary revocation. Regularly visits LTC and Contract Bed
facilities to assure care plan integration, customer satisfaction
and to discuss criteria for determining appropriateness.
Participates in providing inservices to customers along with other
team members, Patient Care Administrators and other program staff.
Participates in professional, voluntary or community service
organizations Cost Containment Verifies/approves admitting IPOC
diagnosis, treatments, staffing and supplies. Monitors utilization
of resources by every patient to assure cost effective delivery of
services. Controls and is accountable for productivity, labor and
all related patient care costs with respect to budget. Approves all
bills/invoices related to patient care services Professional
Development Attends inservices, educational seminars and workshops.
Develops and achieves professional growth goals and objectives.
Participates as a mentor of newly hired Team Managers.
QUALIFICATIONS Reliable transportation with appropriate license and
insurance coverage for driver and passengers. Private telephone in
home. Knowledge of the principles and practices of primary medical
and nursing care, with at least a working knowledge of oncologic
nursing and palliative care. Basic understanding of the
interpersonal dynamics operative within the working relationships
of an interdisciplinary health care team, and knowledge of the
process of dying and bereavement. Working knowledge of VITAS
information system (Vx) and the ability to utilize management
reports. Two years successful supervisory experience or equivalent
in a health care organization. EDUCATION Bachelor's degree
preferred. Current and valid R.N. License to practice in the state
where the VITAS program is located. SPECIAL INSTRUCTIONS TO
CANDIDATE
Keywords: VITAS Healthcare, Mobile , Team Manager (RN)- Hospice IPU- Pensacola, FL, Healthcare , Pensacola, Alabama
