Medical Support Assistant (Advanced)
Company: Department of Veterans Affairs
Posted on: June 24, 2022
Conditions of Employment
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is
a requirement for all Department of Veterans Affairs Health Care
- Participation in the Coronavirus Disease 2019 (COVID-19)
vaccination program is a requirement for all Veterans Health
Administration Health Care Personnel (HCP) - See "Additional
Information" below for details.
- United States Citizenship. Non-citizens may only be appointed
when it is not possible to recruit qualified citizens in accordance
with VA Policy.
- Experience and Education.
- (1) Experience. Six months experience of clerical, office,
customer service, or other administrative work that indicates the
ability to acquire the particular knowledge and skills needed to
perform the duties of the position. ; OR,
- (2) Education. One year above high school; OR,
- (3) Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable.
- Certification. None required..
- English Language Proficiency. Medical Support Assistants must
be proficient in spoken and written English in accordance with VA
May qualify based on being covered by the Grandfathering Provision
as described in the VA Qualification Standard for this occupation
(only applicable to current VHA employees who are in this
occupation and meet the criteria).
Grade Determinations. To qualify for the GS-6 level, your resume
must demonstrate you possess the required experience necessary to
possess the Knowledge, Skills, and Abilities (KSAs) required for
the grade. Be specific when describing the job duties that
demonstrate you possess the KSAs listed.
Medical Support Assistant (Advanced), GS-6
(a) Experience. One year of experience equivalent to the GS-5 grade
level. Qualifying experience includes entering, modifying,
retrieving sensitive information into or from electronic health
records, scheduling systems, and/or reports; scheduling medical
appointments in a clinical setting; performing patient support
work; providing customer service and identifying patient concerns
to ensure satisfactory resolution, and have an advanced level of
medical terminology. Resume must include hours per week for work
(b) Assignment. The Advanced MSA provides specialized and expert
administrative patient support while working collaboratively in an
interdisciplinary coordinated care delivery model. Work involves
specialized administrative judgment and the flexible use of a wide
range of clinical flow processes relating to access to care across
multiple clinics, specialties, and/or care in the community
resources. Recommends changes to existing clinic procedures based
on current administrative guidelines. Expertise in utilizing
numerous advanced patient systems in support of multiple clinics
involved in an interdisciplinary coordinated care delivery model.
Coordinates with the patient care team to review clinic appointment
availability (utilization) to ensure that clinic schedules are
closely monitored to effectively support the needs of the clinics,
and makes adjustments as necessary. MSAs at this level develop
and/or maintain effective and efficient communication with the
patient, interdisciplinary coordinated care delivery model teams,
VA medical centers, and other agencies (e.g., assist with
communications during the inpatient to outpatient discharge;
communicate with non-VA medical facilities; prepare correspondence
to notify patients of normal lab results; manage a system for
follow-up care such as consults, tests, etc.).
(c) Demonstrated Knowledge, Skills, and Abilities (KSAs). In
addition, you must demonstrate ALL of the following KSAs in your
- Ability to collaborate and communicate with a wide range of
medical clinicians across multiple disciplines (e.g. medical
doctors, nurse practitioners, physician assistants, psychologists,
psychiatrists, social workers, clinical pharmacists, and nursing
staff) to accomplish team goal setting to ensure medical care to
patients is met.
- Ability to independently set priorities and organize work to
meet deadlines, ensuring compliance with established processes,
policies, and regulations.
- Ability to communicate tactfully and effectively,
electronically, by phone, in person, and in writing, with internal
and external customers. This may include preparing reports in
various formats and presenting data to various organizational
levels, as well as resolving patient concerns.
- Advanced knowledge of the technical health care process
(including, but not limited to, scheduling across interdisciplinary
coordinated care delivery and/or care in the community models and
patient health care portals) as it relates to access to
- Advanced knowledge of policies and procedures associated with
interdisciplinary coordinated care delivery and/or care in the
community operational activities that affect patient flow, and
patient support care administrative functions to include, but not
limited to appointment cycles, outside patient referrals, follow-up
care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical
nature of language utilized by clinicians.
References: VA Handbook 5005/53 Part II, Appendix G45 VA
Qualification Standard for Medical Support Assistant, GS-0679.
The full performance level of this vacancy is GS-6.
Physical Requirements: Work is primarily sedentary in a clinic
setting but requires some walking, standing, bending with some
light carrying (up to 10 lbs) of medical records or supplies to
various locations of the medical center.
IMPORTANT: A transcript must be submitted with your application if
you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department
of Education from accredited colleges, universities, schools, or
institutions may be used to qualify for Federal employment. You can
verify your education here: . If you are using foreign education to
meet qualification requirements, you must send a Certificate of
Foreign Equivalency with your transcript in order to receive credit
for that education. For further information, visit: .
Foreign Education. To be creditable, education completed outside
the U.S. must have been submitted to a private organization that
specializes in the interpretation of foreign educational
credentials and such education must have been deemed at least
equivalent to that gained in conventional U.S. programs.
Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per
pay period) which is based on the number of years they have served
as a Federal employee. VA may offer newly-appointed Federal
employee's credit for their job-related non-federal experience or
active duty uniformed military service. This credited service can
be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment
date and is not guaranteed.
This job opportunity announcement may be used to fill additional
This position is in the Excepted Service and does not confer
VA encourages persons with disabilities to apply. The
health-related positions in VA are covered by Title 38, and are not
covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP)
are required to be against COVID-19 subject to such accommodations
as required by law (i.e., medical, religious or pregnancy). VHA
HCPs do not include remote workers who only infrequently enter VHA
locations. If selected, you will be required to be fully vaccinated
against COVID-19 and submit documentation of proof of vaccination
before your start date. The agency will provide additional
information regarding what information or documentation will be
needed and how you can request a legally required accommodation
from this requirement using the reasonable accommodation
If you are unable to apply online or need to fax a document you do
not have in electronic form, view the following link for
information regarding an .
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. .
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
Keywords: Department of Veterans Affairs, Mobile , Medical Support Assistant (Advanced), Healthcare , Mobile, Alabama
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