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General Manager

Company: Whataburger
Location: Mobile
Posted on: August 12, 2019

Job Description:

The General Manager is a business partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. The General Manager ensures recruiting, budgeting, marketing, and sales goals are obtained throughout the assigned restaurant; utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic; makes decisions regarding the recruitment, development, and performance of staff; demonstrates a willingness to listen to team members and address problems; ensures a clean, safe, and energy efficient operation during each shift; and ensures the store is always, in the customer's eye, "ready for business." Duties: Manage restaurant staff to include hiring, providing new hire orientation, scheduling, coaching, counseling, developing, evaluating, and providing feedback on performance with Team Members, Team Leaders, and Managers. Greet customers and solicit feedback regarding product and service quality and utilizing feedback to initiate immediate improvements in the shift. Engage in sales and marketing activities to increase sales and drive customer traffic. Achieve the sales plan and budgeted Gross Operating Profit After Compensation (GOPAC). in line with Period and Quarterly projections. Achieve the sales plan and manage expense budgets to achieve the planned GOPAC. Ensure accurate inventories are conducted regularly and efficient ordering is maintained. Investigate and ensure accurate timely reporting of all safety incidents. Conduct and review Quality and Food Safety Audits. Ensure Team Members, Team Leaders, and Managers follow accurate cash handling and security procedures. Communicate all complaints involving Whataburger policy violations to upper management. Prepare standard and special reports for senior management as assigned. Perform administrative tasks Assume additional responsibilities as assigned. To continue the path for career success at Whataburger, the General Manager will participate in a skills development program and will be required to achieve certifications associated with the position. Required Qualifications Experience: (Minimum experience the job requires.) 3 years of experience as a General Manager in a restaurant, hospitality, or retail industry. 5 years of experience as a senior level manager (back of the house or front of the house) in a restaurant, hospitality, or retail industry. Demonstrated intermediate to advance level ability to communicate, influence and negotiate decisions while motivating assigned staff. Demonstrated ability to work in a team environment. Prior management experience. Knowledge: (Level of knowledge required to perform the job effectively.) Intermediate to advanced knowledge of Back of House Systems, Point of Sale Systems, Restaurant Operating Systems and the Internet. Strong general knowledge of the organization and its functions. Intermediate to advanced understanding of budgetary concepts and procedures. Intermediate to advanced ability get work done through others. Intermediate to advanced understanding of performance review process. Ability to prepare and present ideas and recommendations to colleagues, managers and direct reports with ample notice and preparation. Education: (Minimum formal education the job requires.) High school diploma/GED or equivalent work experience. Physical: (Minimum physical requirement to perform the job effectively.) Must be able to lift up to 50 lbs. Must have the ability to stand during entire shift. Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push. Ability to read (Orders on tickets, Menu Board, receipts, etc.) Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items. Frequent washing of hands. Other: Possession of current and valid driver license required, liability insurance, acceptable driving record and a satisfactory background check required. Preferred Qualifications Knowledge: Proficiency in MS Office Word, Excel, Outlook, and PowerPoint. Employment Type: Full Time Years Experience: 3 - 5 years Salary: $50k+ Annual Bonus/Commission: Yes

Keywords: Whataburger, Mobile , General Manager, Executive , Mobile, Alabama

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