NHG General Manager, Navy Lodge

Company: Navy Exchange Service Command
Location: Pensacola
Posted on: May 20, 2025

Job Description:

Job DescriptionJob Number:250001GFPrimary LocationUnited States-Florida-PensacolaOrganizationPensacolaPay Range: 65K+ depending on experienceJob Summary:Manages one or more NEXCOM Hospitality Group (NHG) lodging facilities to ensure performance aligns with NHG guidelines and standards. Reports directly to an NHG Regional Vice President.Duties and Responsibilities:NHG Program Management duties include but are not limited to:

• Operating a professional DoD lodging facility with services comparable to a mid-scale hotel for TDY, PCS, or leisure guests.
• Coordinating alterations, minor construction, painting, and preventive maintenance of NHG facilities.
• Overseeing recurring preventive maintenance programs, maximizing funding and support for effective maintenance.
• Maintaining proper records, files, cash control, receipts, and security of supplies, equipment, and assets.
• Conducting inspections, identifying deficiencies, implementing corrective measures, and ensuring follow-up.
• Ensuring compliance with safety, fire, and sanitation regulations to guarantee guest and staff safety/security.
• Coordinating with the Contract Specialist on services, supplies, and labor following NEXCOM policies.
• Developing and managing operating and equipment budgets in conjunction with NHG headquarters.
• Safeguarding all funds and providing financial planning to meet program goals.
• Participating in the development and execution of business, budget, and capital plans.
• Achieving or exceeding profit margins through accurate revenue and expense forecasting and budget planning.
• Maintaining guest satisfaction, addressing inquiries and complaints professionally and promptly.
• Managing services and resources at the installation level, ensuring customer satisfaction.
• Utilizing PMS and inventory management systems to optimize reservations, inventory, and revenue.
• Marketing NHG programs through various channels to increase awareness and utilization.
• Managing real property resources, advising on renovations and construction projects.
• Liaising with vendors, suppliers, and local authorities to ensure guest services and vendor relations.
• Developing performance work statements for contracts and ensuring compliance through inspections and audits.
• Maintaining accountability for inventory, assets, and fixed property, coordinating with fiscal oversight.
• Ensuring operational costs are reimbursed when establishing rates for support services.
• Attending training to improve operational management, service delivery, and staff development.
• Supervising staff, managing schedules, approving leave, and coordinating personnel matters with HR.
• Implementing NHG policies and procedures and supporting EEO policies.
• Maintaining operations during emergencies or inclement weather.
• Performing other duties as assigned, including filing a Financial Disclosure Report (OGE 450).Experience Requirements:Total of 5 years, including:

• GENERAL EXPERIENCE: 3 years in administrative, technical, or responsible work with knowledge of operational practices, interpersonal skills, and mature judgment.
• OR
• 1 year of academic study above high school level may substitute for 9 months of experience, up to a 4-year bachelor's degree for 3 years of general experience.SPECIALIZED EXPERIENCE:2 years of progressively responsible experience in hotel/motel or institutional management, including procurement, operational efficiency, sanitation, finance controls, budgeting, staffing, or related areas, demonstrating operational knowledge and abilities.
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Keywords: Navy Exchange Service Command, Mobile , NHG General Manager, Navy Lodge, Executive , Pensacola, Alabama