Customer and Revision Support - Service Bulletin Program Manager
Company: PDS Tech, Inc.
Location: Mobile
Posted on: January 27, 2023
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Job Description:
PDS Tech Inc. is seeking candidates for a Customer Support SB
Program Manager - Revision Program Manager position in Mobile, AL
Position Summary: The Service Bulletin Customer Support
organization has the mission to deliver and support value added
solutions to maintain continued aircraft airworthiness and improve
the Company's customer's operations & profitability. The Revision
Program Manager (RPM) is responsible for the end-to-end management
of revision Standard Service Bulletins (SB), priorities & planning
assessment, as well as monitoring in-service experience through the
supervision of Airline queries.Primary Responsibilities:
Accountable for A320/A350/A330/A340 revision SB management covering
all ATA chapters Ensure interface with program teams and other
departments in Europe Ensure overall execution of Customer-centric
projects. Manage the revision SB inflow and outflow to be in line
with the AOP (Capacity, Budget) Consolidate all inputs in order to
make a decision on whether or not to launch a Service Bulletin
revision Attend weekly follow up meetings with European and local
counterparts Manage revision SB priorities & planning to be on time
and in line with on-time objectives Validate SB revision launching
based on return of in service experience (airline queries)
Supervise SB in-service experience and agree on appropriate means
of communication towards operators depending on context Harmonize
work practices with other programs and ensure adherence to SB
process Support internal and external improvement projects
interfacing with SB product, processes and tools Identify potential
customer needs & expectations as it relates to Service Bulletins
Work directly with internal teams to facilitate communication (SB
Production, Design Office, Customer Service Engineering, SB
Programs, SB Engineering, Kitting department etc.). Ensure that
Customer's feedback is captured and properly cascaded to the
Company's Customer Service organization for continual improvement.
Support Quality initiatives through the Company's Customer Services
organization. Report results in relation to Key Performance
Indicators on a monthly ba Qualified Experience / Skills /
Training:--- Minimum three years in aircraft customer service
field, and/or five years of experience in an engineering
classification preferred--- Knowledge of aircraft configuration
management and certification.--- Broad experience in aircraft
technology (structure and systems).--- Excellent ability to
communicate effectively (written and verbal) with both internal
andexternal customers in a professional manner--- Project
management experience desired--- Systems Engineering training or
experience desired--- Ability to read/write/speak English.--- Team
oriented - ability to work as a member of a team with other
departments locally and internationally--- Ability and experience
to lead multi-discipline projects---Company experience preferred
with various Company programs (A320 Family, A350, A330 Family
primarily)--- Able to take initiative and be self motivated--- Able
to develop, cultivate and maintain contacts--- Airline experience
is desired.--- Proficiency with Google suite.--- Basic programming
knowledge desired--- Coding in at least one of the
industry-standard languages is desired Education / Special
Qualifications:--- Bachelor's Degree in Engineering, preferably in
customer services business, or a sufficient combination of
education and experience in the aerospace industry. Program
Management experience desired.PDS Tech, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, sex,
sexual orientation, gender identity, religion, national origin,
disability, veteran status, age, marital status, pregnancy, genetic
information, or other legally protected status. Founded in 1977,
PDS Tech, Inc. is one of the nation's premier specialty staffing
firms with 31 offices nationwide. We offer a full range of benefits
including:
Keywords: PDS Tech, Inc., Mobile , Customer and Revision Support - Service Bulletin Program Manager, Executive , Mobile, Alabama
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