Manager
Company: Yellowhammer Salon Group
Location: Pascagoula
Posted on: May 15, 2022
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Job Description:
Job DescriptionSalon Leader Job DescriptionJob Title: Salon
Leader Reports To Market Leader Direct reports: Assistant Salon
Leader, Stylist, Receptionist, and Other Salon Associates Overview
The Salon Leader is responsible for overseeing all aspects of salon
operations. The Salon Leader is directly responsible for achieving
salon goals. Specifically, the Salon Leader is expected to: •
Ensure salon team provides exceptional customer service • Market
the salon and grow the business • Recruit, Interview, Hire, Coach,
Develop and Lead a team • Ensure the salon schedules meet the needs
of the business• Manage and control expenses • Demonstrate strong
technical ability • Complete required administrative tasks • Lead
team to accomplish sales goals • Achieve personal productivity
goals • Lead through YSG vision & mission statement • Manage and
control expensesQualifications • Valid current cosmetology license,
to include a manager license as required by local (or
state/provincial) cosmetology regulations. • Ability to work a
flexible schedule, including nights, weekends, and holidays.
Occasional overtime and overnight travel may be required. The
position may require working alone in the salon. • Ability to
provide exceptional customer service and consistently perform
quality services. • A team player with strong leadership qualities.
Ability to multitask and work at a fast pace while demonstrating
good judgment and time management skills. • Communicate effectively
with salon team, peers, supervisors, Wal-Mart staff, vendors, and
customers. • Ability to read and analyze various salon reports. •
Basic reading, writing, math, and computer skills required.
Capabilities: • Demonstrate ability to run a profitable business •
Team-building skills • Lead by example and demonstrate a positive
attitude • Exercise good judgment • Lead and drive change • Deliver
best in class customer experience • Understand customer needs and
trends • Demonstrate accountability, dependability, and ethics •
Occasional travel to mandatory meetings and training sessions,
including overnight travelEssential Functions Ensure team drives
guest loyalty through an exceptional salon experience: •
Responsible for creating a culture consistent with YSG values and
mission. Build necessary business relationships and create an
environment of development. Responsible for building a high
performing team that works together to achieve results • Coach and
develop the team through existing guest service training programs •
Collect or verify guest information during every visit • Create
weekly salon schedules using available scheduling and forecasting
tools that support the customer experience and ensure the salon is
adequately staffed • Ensure salon team presents a professional
appearance and a positive attitude • Handle and resolve customer
service issues to maintain customer loyalty, timeliness and
meaningful resolutionPromote the salon within the community and
grow the business: • Utilize existing business tools to attract and
retain customers • Coordinate promotional sales displays as
directed • Develop and maintain local business relationships and
community involvement • Establish and maintain a positive working
relationship with peers, salon personnel, YSG leadership team, YSG
office personnel, YSG support partners, as well as Wal-Mart staff,
Wal-Mart management, licensors, and beauty schools Lead and develop
a team: • Recruit, interview, hire, train and retain staff in
partnership with your Market Leader • Create a positive work
environment through motivation, recognition, and coaching • Use set
monthly goals to create daily goals, objectives for the team,
measure performance, and provide coaching • Schedule and conduct
staff meetings and technical workshops as required • Document
important conversations and incidents partnering with your Market
Leader. Manage and control expenses: • Effective control of salon
payroll • Effective control of salon operating costs such as supply
and retail inventory, utilities, and maintenance costs including
back bar process and controls • Audit salon to ensure employees
charge correctly for services and products Demonstrate strong
technical ability: • Display a sound understanding of various
techniques and perform all available services in a competent,
efficient, and professional manner • Train and provide guidance to
employees on proper techniques for services offered Complete
required administrative tasks/compliance: • Enforce and promote all
YSG policies, procedures, and work rules • Ensure closing
procedures are adhered to and daily bank deposits are made • Ensure
that the assets of the salon are protected, and that safety,
security, and loss prevention policies are always adhered to •
Ensure the cleanliness of the salon and that the salon complies
with all applicable state and local sanitation rules and YSG salon
standards • Perform and delegate a variety of tasks related to
salon operations, including but not limited to answering
telephones, stocking shelves, taking cycle counts/inventory, and
other duties as assigned • Ensure all staff licenses are current,
valid, and posted as required • Ensure all items required by state
and federal law are posted in the salon as directed by the company
• Maintain and uphold safety standards by identifying and
correcting conditions that affect salon safety • Ensure salon is
open for all posted hours covering any employees' shifts, if
necessaryPhysical Requirements and Work Environment • Frequent
lifting up to 10 lbs. to pick up bottles of product needed to
perform hair services and stock retail shelves. Occasional lifting
10-25 lbs. to assist unloading monthly shipment of products •
Continuously perform hair services and perform other job-related
functions throughout each work shift • Greet customers at the front
of the salon, escort them back to the styling chair and to and from
the shampoo area, and escort them back to the front of the salon
once the services are completed • Retrieve supplies needed to
perform services from various areas of the salon, including taking
trash to Wal-Mart designated area • Continuous repetitive movement
with fingers, hands, wrists, and arms, including but not
necessarily limited to using scissors to cut hair, rolling hair in
rods to perform perm services, vigorous movement to massage/shampoo
guest's hair, twisting wrists to blow dry, and style hair with
various irons • Continuous grasping of customer's hair, blow dryer,
curling iron, combs, and hair coloring brushes in order to perform
services • Continuous reaching, alternating between shoulder level
and above-shoulder-level height to perform services, stock shelves,
retrieve product/supplies from cupboards and shelves • Frequent
twisting and bending to shampoo customer's hair, frequent twisting
to reach for tools while the customer is seated in styling chair
and sweep hair off the floor after service • Occasional pushing and
pulling to move styling chair • Continuous exposure to various
chemicals and fragrances used in performing services and styling
hair, including but not limited to permanent solutions,
straightening solutions, shampoos, conditioners, hair spray, and
customer perfume • Occasional climbing of ladder/step stool to
stock shelves, retrieve products, change bi-monthly collateral, and
maintain salon • Visual observation of customer's hair, including
close vision, color vision, and the ability to adjust focus •
Ability to communicate with customers regarding services offered
and requested and regarding customer's needs and desires regarding
such servicesThe company will consider requests to modify the job
description or exceptions based on legally protected religious
observances, as reasonable accommodations to an employee's
disability, or as otherwise required by law.
Keywords: Yellowhammer Salon Group, Mobile , Manager, Executive , Pascagoula, Alabama
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