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Client Services Manager

Company: Home Instead
Location: Mobile
Posted on: September 11, 2020

Job Description:

Job Description: CLIENT SERVICE MANAGER LOGOS Inc. d/b/a Home Instead Senior Care Objective : The Client Service Manager is expected to perform a variety of duties in the coordination of scheduling and managing service for clients. The Client Service Manager is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with an emphasis on creating extraordinary relationships. The Client Service Manager identifies and serves both external and internal customer needs. This role includes the managing of operational functions pertaining to client and employee satisfaction. Primary Responsibilities : * Reflect the values of ( LOGOS Inc.) , (d.b.a. an independently owned and operated Home Instead Senior Care franchise). * Answer incoming calls in a friendly, professional and knowledgeable manner. * Create and maintain client and CAREGiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships. * Monitor, mediate and log all client and CAREGiver activity utilizing the software system. * Follow up with all client and CAREGiver issues to ensure their problems are resolved. * Enter and maintain accurate client and CAREGiver records in the software system. * Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs. * Follow up and communicate CAREGiver and client issues to ensure problems are resolved. * Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours. * Recognize and capture opportunities to increase service hours to enhance and/or increase quality care. * Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation. * Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members. * Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Critical Skills : * Advanced Critical Thinking and Problem Solving Skill * Highly Effective Professional Communication Skills. * Able to follow and/or implement effective processes * Highly Effective Customer Service Techniques * Proven Track Record of Success Position Requirements: * Bachelor's Degree (preferably Healthcare or Business) * Experience In Healthcare Delivery Service * 3-5 Years of Direct Customer Service Experience * Management Experience a plus * Valid Driver's License * Pre-Employment Drug Screen and Background Check Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Mobile , Client Services Manager, Executive , Mobile, Alabama

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