Service Manager
Company: Onewater Marine
Location: Orange Beach
Posted on: April 2, 2026
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Job Description:
POSITION SUMMARY OneWater Marine is seeking a highly motivated
and experienced Service Manager to lead and oversee all aspects of
our service department. This individual will be responsible for the
daily management of the service team, driving departmental
profitability, and ensuring an exceptional customer service
experience. The ideal candidate will have strong leadership skills,
technical knowledge of marine services, and a passion for team
development and operational excellence. ESSENTIAL DUTIES AND
RESPONSIBILITIES Duties (Most Important to Least Important) Percent
of the Time Supervise and coordinate the daily activities of
service technicians, writers, and support staff to ensure efficient
workflow and timely job completion. 40 Manage service staff.
Continuously coach and train team members to maintain high
technical and customer service standards. 30 Monitor department
profitability, manage labor efficiency, review repair order
accuracy, and implement competitive pricing strategies to meet
business objectives. Analyze departmental performance metrics and
implement process improvements to increase productivity and
customer retention. 10 Recruit, hire and, when necessary, terminate
service personnel. 10 Serve as the primary escalation point for
customer concerns. Ensure high levels of satisfaction through
proactive communication, transparency, and prompt service. 10
SKILLS Team Management: Demonstrated ability to lead, mentor, and
hold service teams accountable for performance, professionalism,
and productivity. Customer Service: Strong interpersonal and
communication skills with a focus on delivering top-tier customer
experiences and managing expectations effectively. Workflow
Management: Expertise in coordinating service scheduling,
technician dispatch, job tracking, and deadline management to
ensure efficiency and on-time delivery. Quality Control: Ability to
review completed work for accuracy and safety, ensure compliance
with OEM and warranty requirements, and implement continuous
improvements. Financial Management: Solid understanding of
departmental financials including labor margins, service pricing,
invoicing, and cost control to meet budgetary objectives.
QUALIFICATIONS / REQUIREMENTS Minimum of 5 years in service
operations, with at least 2 years in a supervisory or management
role. Marine industry experience preferred; related industries
(automotive, powersports, RV) also considered. Education: High
school diploma or GED required. Technical certification or
associate degree in marine technology or service management is a
plus. Certifications: OEM certifications (e.g., Yamaha, Mercury,
Volvo Penta) preferred. Valid driver’s license required; boating
license as applicable by state. Technology Proficiency: Proficient
in Dealer Management Systems (e.g., Lightspeed, DockMaster). Strong
computer literacy with Microsoft Office (Word, Excel, Outlook).
PHYSICAL DEMANDS Use the table / checklist below to indicate what
is required of this position. The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Using the rating
scale below, indicate how often the following physical activities
and environmental conditions are required/present in performing the
Essential Job Responsibilities. C=Constantly F=Frequently
O=Occasionally R=Rarely (5-8 hrs. /shift) (2-5 hrs. /sift) (Up to 2
hrs. /shift) (Not regular part of job) Physical Activities
Remaining in a stationary position, often standing or sitting for
prolonged periods F Repeating motions that may include the wrists,
hands and/or fingers F Moving about to accomplish tasks or moving
from one worksite to another F Operating motor vehicle R
Communicating with others to exchange information F Assessing the
accuracy, neatness and thoroughness of the work assigned C Hearing
C Talking C Seeing C Eye/Hand/Foot Coordination O WORK ENVIRONMENT
Use the table / checklist below to indicate the environmental
conditions and physical demands of the position. The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. How would you best describe the environmental demands
for this position? (Check only one) Environmental Conditions No
adverse environmental conditions expected X Poor ventilation
Hazardous conditions Small and/or enclosed spaces Noisy
environments How would you best describe the physical demands for
this position? (Check only one) Physical Demands Sedentary work
that primarily involves sitting/standing ? Light work that includes
moving objects up to 20 pounds ? Medium work that includes moving
objects up to 50 pounds ? Heavy work that includes moving objects
up to 100 pounds or more ? This position operates exclusively in an
indoor office environment with controlled temperatures. (Y/N) DO
NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:
OneWater Marine is an Equal Opportunity Employer and complies with
ADA regulations as applicable. Note This job description in no way
states or implies that these are the only duties to be performed by
the employee(s) incumbent in this position. Employees will be
required to follow any other job-related instructions and to
perform any other job-related duties requested by any person
authorized to give instructions or assignments. All duties and
responsibilities are essential functions and requirements and are
subject to possible modification to reasonably accommodate
individuals with disabilities. To perform this job successfully,
the incumbents will possess the skills, aptitudes, and abilities to
perform each duty proficiently. Some requirements may exclude
individuals who pose a direct threat or significant risk to the
health or safety of themselves or others. The requirements listed
in this document are the minimum levels of knowledge, skills, or
abilities. This document does not create an employment contract,
implied or otherwise, other than an “at will” relationship.
Keywords: Onewater Marine, Mobile , Service Manager, Engineering , Orange Beach, Alabama
