Receptionist - State Farm Agent Team Member

Company: shuff mauldin - State Farm Agent
Location: Laurel
Posted on: February 19, 2026

Job Description:

Job Description Job Description Benefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Client Experience Coordinator Shuff Mauldin State Farm Laurel, MS Were looking for a front-of-house professional who understands that the way a phone is answered and the way a client is greeted matters . This role is the face and voice of our agency. If you naturally smile when you answer the phone, take pride in looking sharp, and enjoy making people feel taken care ofyoull fit right in. What Success Looks Like in This Role You answer every phone call with energy and professionalism You are the first impression for every client who walks through our doors At least one person per week is willing to leave a 5-star Google review based on their interaction with you Clients feel welcomed, respected, and confident theyre in the right place Core Responsibilities Greet clients in person and on the phone with warmth and professionalism Maintain a polished, professional appearance every day Direct calls and visitors efficiently to the appropriate team member Assist with basic service requests and administrative support Consistently ask the following question at least once per day during appropriate client conversations: Mr./Mrs. ___, most people who have their home and auto insurance with us also have their life insurance. Im sure you have some through workwhat do you have outside of work? Help reinforce a culture of exceptional service throughout the office Work Schedule MondayFriday 8:30 AM 5:00 PM In-office position Requirements Punctuality is non-negotiable This role requires consistent attendance and reliability. Frequent tardiness or missed work will not work here. Strong communication skills (phone and in-person) Professional demeanor and appearance Comfort initiating simple, respectful conversations with clients Preferred Qualifications Insurance license (a plus) State Farm experience ( huge plus ) Prior customer-facing or front-desk experience Compensation & Benefits $30,000 annual salary Paid holidays 1 PTO day earned per month worked Stable, professional office environment Clear expectations and support to succeed Who This Role Is Not For Someone who dislikes being on the phone Someone who struggles with punctuality or attendance Someone looking for a casual or unstructured work environment

Keywords: shuff mauldin - State Farm Agent, Mobile , Receptionist - State Farm Agent Team Member, Customer Service & Call Center , Laurel, Alabama